Service Advisor

Overview  Job description content has been refined to remove non-description content and to present responsibilities and qualifications in a clear, accessible format.
Canadian Tire Stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Vacancy Type:  New
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
Responsibilities   Greet, assist and thank customers in a friendly manner, over the phone and in person.
Offer professional and knowledgeable advice to build customer trust and loyalty.
Listen actively to identify customer concerns and problems with regards to repair and maintenance of their vehicle.
Prepare work orders and review the estimated costs with the customers.
Manage customers’ expectations of when their vehicle will be ready.
Act as a liaison between customers and Service Centre employees.
Schedule service appointments.
Ensure compliance with Health and Safety regulations.
Requirements / Skills   Knowledge of automotive mechanic
Ability to work shifts (days, evenings, week-ends and holidays)
Approachable
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
Strong communication and interpersonal skills
Strong computer skills
Ability to plan, organize,delegate and follow-up on daily tasks
Valid driver’s licence for province of employment
Good working knowledge of COSTAR (asset)
Experience in a similar role (asset)
We promote diversity, inclusion and belonging and provide accommodations to ensure fair and equitable access throughout the recruitment and selection process.

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