Victoria’s Secret Customer Experience Manager

Lead exceptional service as a Customer Experience Manager at Victoria’s Secret & Co. Drive top-line sales by enhancing customer experiences and overseeing team performance.

This role, reporting to the Store Manager, emphasizes the importance of coaching, development, and operational excellence. You will lead the sales floor, ensuring merchandise availability and visual standards are met. Your focus will be on delivering strong results through team cohesion and effective management of labor hours.

Key Responsibilities:

• Champion customer service and guide team performance

• Coach associates on sales techniques and service quality

• Oversee visual merchandising standards and store presentation

• Manage labor hours to meet business goals

• Collaborate with leadership for effective execution

Requirements:

• Background in retail or customer service management

• Strong leadership and coaching skills

• Ability to manage payroll and merchandise presentation

• Capacity for lifting 40 pounds and engaging in physical tasks

• Passion for delivering outstanding customer experiences

Maximize customer satisfaction and drive sales at Victoria’s Secret as a leader in the store.
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