Victoria's Secret Customer Experience Leadership

Take charge as a Customer Experience Manager at Victoria’s Secret & Co by delivering unparalleled service and cultivating team growth. Your leadership will drive retail success and elevate brand standards.

This managerial position reports to the Store Manager and focuses on enhancing customer satisfaction while achieving sales targets. You’ll lead by example through active coaching and effective operational strategies that uphold brand integrity and visual excellence.

Key Responsibilities:

• Directly manage team coaching and sales floor operations

• Foster an environment of exceptional customer engagement

• Ensure merchandise availability and maintain visual appeal

• Control labor management aligned with performance goals

• Work collaboratively with store leadership on initiatives

Requirements:

• Passion and dedication to the Victoria’s Secret brand

• Retail leadership experience of 3+ years preferred

• Capability to enhance customer retention

• Strong self-awareness and mentorship skills

• Flexibility to work varied hours as needed

Your expertise in retail leadership and commitment to customer excellence will make a significant impact at Victoria's Secret.
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