Community Connections Coordinator

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

Community Connections Coordinator
The Community Connections Coordinator is a part-time role and reports to the Community Connections Manager and participates as a member of the interdisciplinary team creating a sense of belonging for every person who enters the home. The Community Connections Coordinator ensures that residents, families, visitors and team members feel known, valued, and supported through genuine human connection.

Wage Rate:
The starting annual salary is $42,500, prorated based on part-time hours.

Vacancy:
This is not an existing vacancy and is a new position

Responsibilities:
Connection & Human Experience

Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors, and team members.

Support residents and families with information, guidance and connection, ensuring comfort and trust in their interactions with the Home.

Know each resident and team member and purposefully weave connections between residents and team members, building relationships through daily conversations and authentic engagement;

Maintain the front welcome hub and common areas, ensuring the space is inviting, organized, and reflective of home and community life.

Collaborate with the Community Connections Manager and/or the Programs Manager on a calendar of social events for main entrance area, including art shows, exhibits and community engagement activities

Storytelling & Culture Building

Partner with the interdisciplinary team to share stories appropriately through internal and external communication channels, including displays, celebration spaces, bulletin boards, etc

In the beginning, welcoming new team members and facilitating residents moving in

Resident and Community Support Services

Respond to inquiries by phone or in person with professionalism, empathy and discretion, directing individuals to appropriate supports as needed

Maintain visitor logs, deliveries, and correspondence accurately and confidentially.

Provide administrative support, care conference booking, organizing resident transportation, mailing resident billings, liaising with community partners, office supply inventory, other administrative tasks as assigned

Supporting the interdisciplinary team with the resident move-in process

Supporting residents and families to navigate the Home’s services

Support residents with access to their Resident Trust Accounts as needed

Monitor front entrance to ensure resident safety and awareness of entry/exit activity

Monitor the Home’s surveillance system

Conduct monthly audits as assigned

Participate in daily or weekly team huddles to share resident and/or family feedback

Share home’s content of events and special moments with the Communication Team for website and social media posts.

Manage the Optisign content and functionality

Assist in the production and distribution of Home communiqués under the direction of the Executive Director

Support facilitation of resident/family satisfaction surveys and team member engagement survey

Participate in home-wide continuous quality improvement activities.

Human Resources Management

Support call-ins, calls on weekends

Supporting the Human Resources functions as assigned

Demonstrate good knowledge of Occupational Health & Safety Act, Labour Relations Act, Employment Standards Act and requirements under AODA

Participate in fire safety demonstrations and fire drills and is able to execute the Home’s emergency plan when required

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