PPT - Landlord Engagement Support Worker

PERMANENT PART-TIME UNTIL MARCH 31, 2028

Under the direction of the Manager of Housing, Facilities and Employment Services, the Landlord Engagement Support Worker provides administrative housing support to the Supportive Housing Programs managed and supported at CMHA-WECB by seeking out, securing and assisting in the placement of clients of the agency, and partner organization, whom are living with a serious mental illness and are homeless or at risk of becoming homeless, into safe, affordable, long term and permanent market based rental housing.

The position is responsible for the day-to-day coordination of all administrative and landlord functions associated with the housing choices offered to clients by the branch. The position is required to work within a flexible schedule that may include evening hours.

RESPONSIBILITIES & DUTIES:

Coordinates and implements the availability and access into various streams of agency sponsored supportive housing including but not limited to the Supportive Housing Program.

Responsible for a caseload of clients discharged from Supportive Housing with trackback. The responsibility includes but is not limited to monitoring communications from said clients via the trackback support voicemail line and supporting those client inquiries and concerns via an information and referral model that requires brief, focused support around tenancy issues, and referral back to the previously assigned clinician in the case of mental health or clinical concerns or crisis.

Documents and reports these client contacts and interventions taken pursuant to all agency documentation practices and policies in CRMS.

Negotiates with community-based Landlords to obtain/retain market rate units commensurate with program budget limits and restrictions assuring an evergreen supply of housing stock to the program and clients we serve. Inspect, assess and negotiate for settlement, damaged market rate units while holding the line on program budgets and allotted funds, thereby maintaining access to housing stock with our community landlord partners and ultimately access to housing for program participants.

Develop, seek out and recommend private market-based Landlords to provide housing stock/options that is safe and affordable, enabling the placement and maintenance of tenancies for referred clients to the Supportive Housing Program of the Agency and its partner agencies.

Works collaboratively with the Agency’s Supportive Housing Case Managers and partner organizations to place consumers into housing choices according to need, based on a ranking derived from the agency approved prioritization rating tool (VI-SPDAT)

Administration of rent payments and adjustments as well as income testing as required for all agency-sponsored housing.

Provides support and liaison to private market Landlords, intervening in tenancy related issues that may jeopardize the housing provision to the client.

Assisting with administrative housing crisis support as required

Manages all Supportive Housing tenancy files, correspondence and data collection to ensure they are accurate, complete and current, meeting the requirements as set out by the agency and our funders.

Working towards the best interest of the client as a member of the CMHA team

Ensuring a minimum workload of client tenancy interaction as negotiated with the immediate supervisor

Supporting program and quality evaluation

Adhering to program budgets.

Supporting the development of program and administrative reports as required.

Ensures all file management and reporting functions are maintained in a comprehensive and timely manner.

Ensuring that monthly, annual and other required reporting documentation is completed.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

EDUCATION &

SKILLS:

Minimum two (2) year post-secondary program in a relevant field such as Business or Executive Office Administration.

One year recent relevant experience, in the judgement of the employer, working with individuals experiencing a serious…