Internal​/External - Client Support Worker; CSW L

Position(s) Available:

Client Support Worker (L) - 1 Full-Time Position

Homelessness and Housing Help Hub (H4)

H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies.

Housing Information Services 3450 Ypres Avenue, Suite #200 Windsor, ON, N8W 5K9

Immediate

12:00 AM - 8:00 AM, Monday - Friday

This role requires flexibility in working weekdays, weekends and holidays as required by the program.

400 Wyandotte St.

E., Windsor ON

$23.82 probationary wage, with increases up to $25.82 after successful completion of probationary period.

Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.

The Client Support Worker (CSW) provides continuous indoor and outdoor program monitoring to ensure the safety and security of both visitors and participants at the H4 program, while supporting key program functions. This involves routine perimeter walks and assessing participants and guests entering the program to identify barriers, needs, or safety concerns. This role involves facilitating access to services and ensuring connection with the appropriate resources within the program.

The CSW will also provide support to various areas within the program, monitoring transitions between spaces and ensuring smooth operations. The CSW also play a key role in welcoming new participants, building rapport, support with the provision of basic needs services including food and clothing, and providing trauma-informed intervention during incidents or crisis in the program.

• Regular reporting of perimeter walks around the building and community; identifying and logging concerns.
• Managing outdoor patio spaces; ensuring bike security and mediating disputes as appropriate;
• Responding collaboratively with the on-site staff to emergency situations such as medical incidents or escalated behaviour;
• Ensuring bathrooms and shower spaces are safe;
• Restocking supplies and maintaining program inventory, as needed.

• Connect with participants entering the program to effectively support with orienting, directing or encouraging participants to access supports;
• Build ongoing relationships with new and regular participants attending the program to better understand individual behavioural baselines by name;
• Actively participate in de-escalation as able or needed.

• Assisting with day-to-day operations of the program including break coverage, sorting donations, and sanitizing high touch areas;
• Receiving and refilling program inventory and supplies;
• Completing other duties as required.

Post-secondary education completed at an Accredited Canadian University with a minimum of Bachelor Degree in Social Work or Social Science, or relevant College Diploma preferred OR 1-2 years of recent and relevant experience working with vulnerable / low-income / marginalized individuals.

Demonstrated ability to work independently and within a team environment while in a fast-paced setting; preferably with experience supporting vulnerable individuals with varied emotional, social, and behavioural…