Internal​/External - Part Time Client Support Worker; CSW D2

Position: Internal/External - Part Time Client Support Worker (CSW D2)
Position(s) Available:
Client Support Worker (D2) - 1 Part-Time Position Days 8am-4pm

Program
Homelessness and Housing Help Hub (H4)

Program Description
H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies.

Work Location
400 Wyandotte St.

E., Windsor ON

Start Date
Immediate

Work Week
8:00AM - 4:00PM, Saturdays and Sundays (This role requires flexibility in working weekdays, weekends and holidays as required by the program, if needed)

Rate of Pay
$23.82 probationary wage, with an increase up to $25.82 after successful completion of probationary period.

Job Summary
Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.

Qualifications
See Job Specifications below.

Client Support Worker (CSW) Job Specifications

Reports To:

Site Supervisor(s)

Job Description
The Client Support Worker (CSW) provides continuous indoor and outdoor program monitoring to ensure the safety and security of both visitors and participants at the H4 program, while supporting key program functions. This involves routine perimeter walks and assessing participants and guests entering the program to identify barriers, needs, or safety concerns. This role involves facilitating access to services and ensuring connection with the appropriate resources within the program.

The CSW will also provide support to various areas within the program, monitoring transitions between spaces and ensuring smooth operations.

The CSW will also play a key role in welcoming new participants, building rapport, and support with the provision of basic needs services: including food and clothing, providing trauma-informed intervention during incidents or crisis in the program.

Essential Duties and Responsibilities Include
Supporting Safety Within Program Functions

Regular reporting of perimeter walks around the building and within H4 boundaries; identifying and logging concerns.

Managing outdoor patio spaces; ensuring bike security and mediating disputes as appropriate;

Collaborating with the on-site staff to respond to emergency situations such as medical incidents or escalated behaviour;

Ensuring bathrooms and shower spaces are safe.

Building Client Rapport

Connect with participants entering the program to effectively support with orienting, directing or encouraging participants to access supports;

Build ongoing relationships with new and regular participants attending the program to better understand individual behavioural baselines by name;

Actively participate in de-escalation as able or needed.

Program Operations and Activities

Assisting with day-to-day operations of the program including break coverage, sorting donations, and sanitizing high touch areas;

Receiving and refilling program inventory and supplies;

Completing other duties as required.

Education & Skills
Post-secondary education completed at an Accredited Canadian University with a minimum of Bachelor Degree in Social Work or Social Science, or relevant College Diploma preferred OR 1-2 years of recent and relevant experience working with vulnerable / low-income / marginalized individuals.

Work Experience
Demonstrated ability to work independently and within a team environment while in a fast-paced setting; preferably with experience supporting vulnerable individuals with varied emotional, social, and behavioural difficulties. Experience / knowledge of Windows, Microsoft Software, Internet, and standard office equipment is preferred.

Knowledge
Experience working with individuals experiencing chronic homelessness or other vulnerable / marginalized populations from a person-centered perspective. Recent and relevant working knowledge of the local Emergency Shelter system, Social Services, Community Agencies in Windsor-Essex preferred. Ability to speak other languages an asset.

Certifications and Other Requirements
Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required. Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST)…