Technical Support Engineer

About the role

As a Technical Support Production Engineer within the Technical Support Department, you are responsible for maintaining the stability and performance of the carbon composite turbine production systems. Each Technical Support Engineer monitors systems, responds to incidents, troubleshoots issues, and ensures that production is restored quickly if/when problems occur.

• Conceive, design, develop, and test innovative solutions based on analysis and organizational objectives
• Design methods and collaborate on ideas for maintaining or increasing production capacity while improving Safety, Quality, and Production Costs
• Works closely with Production staff to meet production plan.
• Process problems are identified which reduce downtime and conserve maintenance costs.
• Analyze process failure modes and conduct root cause analysis to implement corrective actions both short term and long term solutions to reduce cost of poor quality and cycle time
• Monitor process equipment to identify potential failure modes and develop solutions to eliminate the reoccurrence of those failures
• Develop, create, and maintain required documentation for manufacturing processes, including flow charts, capacity and utilization studies, procedures, process work instructions, and tests
• Follow and maintain organizational documentation systems and standards
• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Collaborate with cross‑functional teams to gain insights and direction
• Interfaces with all levels of management and employees to gather information and provide guidance for implementation
• Extensive support during introduction of new equipment, products, materials, and technology
• Initiate, lead, and participate in improvement projects and capacity expansion/conversions
• Review and create investment requests regarding the purchasing of new equipment/materials
• Coordinate equipment maintenance and improvements
• Front line support for programming and troubleshooting robotic & automated equipment/machines
• Identifying PTS (Process Technical Specifications) or instructions when buying new equipment
• Interpret drawings, PII (Process Inspection Instructions) and PWI (Process Work Instructions)
• Support control and audit of BOM (Bill of Materials)
• Manage and conduct employee training for productivity improvement projects, and mentor fellow engineers and technicians
• And all other duties as assigned

• Demonstrated teamwork skills
• High degree of flexibility
• A keen interest in developing new skills and understanding
• Commitment to high standards and team engagement
• Personal desire/value to produce quality work
• Ability/desire to work as a craftsman with hand tools
• Problem solver oriented
• Effective leadership skills
• Offers direction for their team and tasks

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in engineering (Mechanical or Manufacturing/Industrial with a broad understanding of Electrical and Chemical preferred)
• 5+ years related experience and/or training; or equivalent combination of education and experience
• Proficiency in multiple types of controls, tooling geometry, machine tool processes, and fixture design
• Experience with lean manufacturing, process optimization, and continuous improvement methodologies
• Knowledge and experience in the application of quality, health, safety, and environmental management systems

• Experience with PTC Creo, Solid Works, and AutoCAD
• Knowledge of advanced product quality planning (APQP) and production part approval (PPAP)
• Knowledge and experience in factory and site acceptance tests for new equipment (FAT/SAT)
• PLC (programable logic controller)
• Composite manufacturing experience
• Knowledge and experience in using EAM systems (Enterprise Asset Management)
• Knowledge and experience in SAP software

Join the world’s largest wind turbine manufacturer and be part of a global team focused on sustainable energy. At Vestas, we value…