Store Manager, Retail & Store Manager

When it comes to serving our local communities, our mission is to provide quality and convenient solutions. At Ace, you can expect robust training programs that put you in a position to have excellent product knowledge and become a leading salesperson in the retail hardware industry. Providing legendary customer service is a defining characteristic of our sales associates, cashiers, and every member of our team.

There’s a reason we have had the honor of being named “Highest in Customer Satisfaction” by J.D. Power for the past 16 years. Put simply, we exist to help others.

When it comes to serving our local communities, our mission is to provide quality and convenient solutions. At Ace, you can expect robust training programs that put you in a position to have excellent product knowledge and become a leading salesperson in the retail hardware industry. Providing legendary customer service is a defining characteristic of our sales associates, cashiers, and every member of our team.

There’s a reason we have had the honor of being named “Highest in Customer Satisfaction” by J.D. Power for the past 16 years. Put simply, we exist to help others.

Ace Hardware is seeking a qualified Store Manager to lead the complete day-to-day operation of the store. This is a full-time, salaried (exempt) position reporting to the General Manager. The Store Manager is responsible for maximizing sales and profitability while minimizing expenses, keeping the store well stocked and merchandised, and making sure our team lives out our promise to Amaze Every Customer Every Time.

The Store Manager also plays a key role in growing and developing the store’s management team and associates.

• Hire, train and develop associates, provide ongoing performance feedback, and recognize accomplishments
• Supervise staff to make sure sales goals are met and company procedures are followed
• Conduct associate evaluations and work with the management team to address opportunities with a sense of urgency
• Forecast scheduling needs, create work schedules, and manage payroll within budget
• Partner with Human Resources and the General Manager on staffing decisions
• Develop and carry out in-store marketing, including promotions, events and seasonal merchandising
• Delegate daily work to meet Ace Hardware merchandising and visual presentation standards, and work with the Merchandise Manager and vendors on merchandising strategies
• Make customer service the #1 priority by observing and coaching associates on the sales floor, and document at least one observation per associate each month
• Lead team huddles and store meetings to share store performance and keep the team engaged and motivated
• Review customer service results (Mystery Shop, Customer Engagement Survey, etc.) and build plans to improve
• Maintain accurate inventory through receiving, transfers and inventory reports, and work to reduce shrink
• Oversee all associate training, including new-hire orientation, on-the-job and vendor training
• Enforce safety policies, conduct safety and fire inspections, and keep the store looking its best

• High school diploma or GED, or an equivalent combination of education and experience; bachelor’s degree preferred
• Minimum of 7 years of leadership experience in a retail setting
• Proven ownership of a store P&L or operating budget
• Experience managing other supervisors or managers
• Hardware product knowledge, or a willingness to learn
• Ability to motivate and lead associates in a fair and impartial manner
• Strong analytical skills, with the ability to delegate and be self-directed
• Excellent verbal and written communication skills
• Strong organizational, time management and…