Field Service Technician Dispatcher

Job Category
:
Administrative & Professional

Requisition Number
: FIELD
006306

Full-Time

Showing 1 location

7260 E Crossroads Blvd
Windsor, CO 80550, USA

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans
  - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

The Field Service Technician Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers and providing daily direction to technicians in determining, assigning and coordinating their work in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $26.08 - $38.42 hourly

Pay is dependent on education and experience.

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan
  - Up to 96 hours of PTO in your first year + 8 company paid holidays

• Medical, dental, and vision insurance

• Life and AD&D Insurance

• Retirement Plans
  - 401K eligible employees can receive a company contribution up to 7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU
  - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

The Field Service Technician Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers and providing daily direction to technicians in determining, assigning and coordinating their work in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $26.08 - $38.42 hourly

Pay is dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains written record of communication to insure the customers are aware of scope of work to be performed
• Preorders parts and tooling as necessary
• Reviews problem work orders
• Invoicing & Closing work orders
• Initiates work order opening and assigns estimates value
• Updates work orders as the scope of the job changes
• Follows up with technicians on status of the assigned work order
• Provides communication to customer on schedules, warranty, etc.
• Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
• Communicates the new estimate to the customer via fax or e mail when the scope of work changes
• Prior to rework being completed, communicates with…