Vendor Relations Clerk

Vendor Relations Clerk I

Company: Augment Professional Services

Location: Windsor, CT

Schedule: Hybrid

Pay Rate: $18-20/hr

Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day‑to‑day maintenance of the repairs process.

• Receives requests and coordinates vendors for completion of repairs or equipment requests.
• Records all incoming issues in designated system(s) and follows up with vendors and clients to ensure deadlines are met.
• Provides continuous updates to customers and systems in a timely and accurate manner.
• Addresses day‑to‑day vendor issues and works with internal partners to resolve them in a timely manner.
• Reviews and submits quotes and information received from vendors to determine next steps, coordinating or ordering parts, and other related needs.
• Utilizes systems to verify accuracy on work orders entered to ensure they are processed efficiently and contain correct data for reporting and billing purposes.
• Monitors team email and systems for new or escalated requests and assists with coverage.
• Maintains orders in assigned territory to meet individual/team metrics and ensures accuracy. Assists in other areas when needed.
• Reviews and analyzes processes and procedures to identify needs and provides recommendations with a high emphasis on continuous improvement.
• Interacts externally to resolve issues affecting operations, including inter‑company departments, vendors, and outsourced companies.
• Assists with developing and implementing process improvement solutions related to vendor processes and collaborates with operating areas to implement them.
• Assists with the onboarding process of all new vendors.

This job has no supervisory duties.

• Education:
  
  HS Diploma or GED (accredited).
• Experience:
  
  No previous experience required.

• Requires motor coordination with finger dexterity (keyboarding, machine operation, etc.) most of the workday.
• Requires physical exertion handling objects less than 30 pounds rarely.
• Exposed to physical occupational risks (cuts, burns, chemicals) rarely.
• Exposed to environment involving dirt, odors, noise, weather extremes rarely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.