Engagement Manager

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Job Overview

Quest Global delivers world‑class end‑to‑end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we solve problems better, faster. This multi‑dimensional approach enables us to address the most critical and large‑scale challenges across aerospace & defense, automotive, energy, hi‑tech, healthcare, medical devices, rail, and semiconductor industries.

Engagement Manager

• Revenue and Profit Growth – lead overall effort to grow revenue and profit to emerge as a key strategic partner for the account.
• Relationships – leverage existing customer relationships with engineering influencers and decision makers at both executive and mid‑level manager levels; develop and expand relationships with senior and mid‑level customers.
• Account Analysis, Plans and Implementation – develop and implement in‑depth analysis and strategic account planning (StrAP) to identify key focus areas for growth including account headcount, competitive analysis, customer needs per engineering service area, SWOT, Quest relationship summary and Quest capability gaps.
• Unsolicited Campaigns – identify and lead unsolicited, strategic campaigns to grow the account, leveraging Quest relationships, influencing customer decision makers, monitoring milestones, tracking action item progress and leading the campaign proposal effort.
• Expand to New Locations – develop and implement plans to enter new geographies or divisions of accounts as per the strategic account plan.
• Customer Communications – hold quarterly or monthly reviews with the delivery team and other communication per Quest process.
• Billing Rate Negotiations – lead efforts to establish rates that leverage value pricing, including data gathering, analysis, proactive engagement of customer champions, pricing strategies, competitive positioning and competitor assessment.
• Customer Pain Points – identify customer pain points, demonstrate ability to create long‑term solutions and bring trusted relationships, maturity, scalability, and sustainability.

• Experienced in the aerospace industry, preferably with engine OEMs.
• Deep domain knowledge of the industry, products & lifecycle, engineering & manufacturing processes, major OEMs, major engineering service suppliers, external drivers and funding.
• Product life‑cycle knowledge including design, manufacturing, analysis, aftermarket, quality, and fielded product support for both software & hardware; challenges related to cost, delivery, schedule, or support internal funding processes.
• Existing knowledge of major outsourcing suppliers including SWOT and account assessment of respective suppliers.
• Strong commercial skills: selling process, negotiation, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and proposal development.
• Understanding of relevant/adjacent technologies and competitor services.
• Experience working with global remote teams / offshore delivery models.
• Proven ability to grow businesses profitably.
• Experience with sales and account management and developing strategic plans.
• Experience leading cross‑functional teams.
• Excellent interpersonal communication skills, written and verbal, ability to communicate effectively at all levels.
• Results driven, high energy, self‑motivated, persistent and able to work independently.
• Decisive, analytical, strategic thinker.

• Bachelor’s Degree
• Project Management Professional preferred

$90,000‑$115,000 per year plus bonus up to 25%.

Compensation decisions are made based on experience, skills, education, and other job‑related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This role is considered a hybrid position located in Windsor, CT. You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Up to 20% travel is required.

U.S. citizenship is required.

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