Substitute Recreation Facility Attendant Supervisor

Location: LP Wilson Community Center

Position Type: Part-Time / Substitute / As Needed

Hourly Rate: $18.50-$19.00

Available

Shifts:

Monday-Friday, 5:00 PM-9:00 PM, and Sundays, 8:00 AM-3:00 PM

The Town of Windsor Recreation Services Division is seeking friendly, dependable, and motivated individuals to serve as Substitute Recreation Facility Attendant Supervisors at the LP Wilson Community Center. This part-time, as-needed position covers regularly scheduled facility attendants during absences, vacations, and other staffing needs. Substitute attendants play an important role in supporting facility operations, delivering excellent customer service, and maintaining a safe, welcoming, and organized environment for recreation participants and visitors.

The ideal candidate is flexible, comfortable working independently, and willing to accept shifts based on departmental needs.

• Open and close the community center following established procedures.
• Monitor building activities, entrances, and designated recreation spaces.
• Ensure staff follow facility policies, safety procedures, and building-use guidelines.
• Set up and break down rooms for scheduled programs, meetings, and rentals.
• Conduct routine facility walkthroughs and report maintenance or safety concerns.
• Secure assigned areas and complete closing procedures.

• Welcome visitors and provide friendly, professional customer service.
• Answer telephone calls and respond to questions regarding recreation programs, schedules, and facility use.
• Assist customers with program registrations, payments, and general inquiries.
• Provide information and assistance to instructors, rental groups, and program participants.
• Address routine customer concerns and refer more complex matters to full-time staff.

• Utilize Civic Rec recreation management software to process registrations, payments, and customer inquiries. Training will be provided.
• Assist with data entry, recordkeeping, and general administrative tasks.
• Support full-time Recreation staff with special projects and assigned duties.
• Assist with program materials, promotional information, and basic flyers using Microsoft Office and Canva.
• Maintain accurate shift reports and communicate facility concerns to supervisory staff.

• High school diploma or equivalent required.
• Minimum of two years of customer service experience required.
• Basic computer proficiency, including familiarity with Microsoft Office and Canva.
• Successful completion of the Town's pre-employment background check and drug screen (includes screening for marijuana).

• Previous experience in recreation, community centers, municipal facilities, or public-facing operations.
• CPR/AED and First Aid certification.

Position: Part-Time Substitute / As Needed

• Monday-Friday: 5:00 PM-9:00 PM
• Sunday: 8:00 AM-3:00 PM

We will offer substitute shifts based on staff absences, vacations, program schedules, and operational needs. Hours are not guaranteed and may vary from week to week.

Compensation: $18.50-$19.00 per hour, depending on qualifications and experience.

Training will cover facility operations, opening and closing procedures, customer service expectations, and Civic Rec recreation registration software.