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Specialized Roles:
Customer Success Management

Retention Specialist: Turn Cancellations into ; Hybrid

Job in Windsor, Hartford County, Connecticut, 06006, USA
Listing for: NexTier Global LLC
Full Time position Listed on 2026-11-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 42000 - 56000 USD Yearly USD 42000.00 56000.00 YEAR

Job Description & How to Apply Below

Position: Retention Specialist: Turn Cancellations into Renewals (Hybrid)

Nex Tier Global LLC is seeking a Customer Retention Specialist to turn cancellation calls into renewals with empathy, product fluency, and creative plan building. The role emphasizes active listening, calm presence, and solving customer concerns on live calls.

You will diagnose reasons for cancellations, document outcomes in the CRM, and collaborate with support and billing teams to resolve issues. Hybrid eligibility applies after a 90-day on-site ramp, with a focus on maintaining customer

Are you ready to take on the Retention Specialist:
Turn Cancellations into Renewals (Hybrid) role at Nex Tier Global LLC?

We would love to welcome a new Retention Specialist:
Turn Cancellations into Renewals (Hybrid) to our group in Windsor, CT, United States.

For the Retention Specialist:
Turn Cancellations into Renewals (Hybrid) position at Nex Tier Global LLC, we are reviewing applications now.

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