Plan Manager

## Plan Manager Apply:
MA-Work@Home, Massachusetts:
CT-Windsor, One Orange Way:
United States-Remote:
Full time:
Posted Today:
JR0033258
***** Together we fight for everyone’s opportunity for a better financial future.
***** We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
**** Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –***
* **** Apply Now
****** Get to Know the Opportunity:
** In this role, you will manage key aspects of assigned sponsored plans while building and maintaining strong relationships with existing clients. You will serve as a primary point of contact, helping clients navigate service and communication needs while partnering with internal teams to support successful plan administration. You will also contribute to client retention, process improvements, and efforts that support the overall profitability of the business.

** The Contributions You’ll Make:
*** Serve as the primary customer contact for assigned sponsored plans.
* Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal functional teams, including money in, money out, and technical services.
* Participate in relationship management efforts with plan sponsors and customers.
* Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
* Contribute to product development and process improvement efforts.
* Resolve complex customer service and communication issues.
* Identify and support plan retention opportunities involving sponsors, distribution partners, and TPAs.
* Support plan management 800-number calls as assigned.
* Perform other duties as assigned.  
** Minimum Knowledge &

Experience:

*** High School Diploma or GED
* 3+ years of financial services industry experience.
* Customer service experience and skills.
* Omni experience  
** Preferred Knowledge &

Experience:

*** Bachelor’s degree in Business Administration or equivalent.  **#LI-VP1
****** Compensation Pay Disclosure:
**** Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the…