Director, Healthcare Management, Healthcare

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The Director, Practice Operations, is responsible for daily operations of assigned practice locations. Reporting to the Executive Director Multi‑Practice Medical Group, this role promotes operational excellence and customer service to uphold SoNE HEALTH’s and SoNE HEALTH Medical Group’s standards of high‑quality, value‑driven care.

• Works closely with Practice Managers to assure operational excellence
• Monitors schedules and adjusts as needed to assure patient access
• Regularly reviews registration, patient intake systems and telephone functions to assess for improvement opportunities
• Guides revenue cycle efficiencies such as co‑pay collection
• Requires effective communication and collaboration with physicians and advanced practice professionals
• Works closely with IT/EMR colleagues during initial implementation of EMR programs and subsequent platform enhancements
• Develops expertise with the EMR program, including clinical as well as reporting functions
• Collaborates with Executive Director to assure Primary Care Center of Excellence goals are met
• In collaboration with the Executive Director, develop and manage annual operating budget, ensuring fiscal responsibility
• Provides oversight and guidance for all practice related purchasing functions
• Serves as a liaison with the Medical Group billing vendor
• Assures reconciliation of all vendor invoices

• In collaboration with Human Resources, supports and guides the practice managers through the hiring process, disciplinary events and employee termination.
• Provides ongoing coaching and mentoring for the practice managers related to leadership, professionalism and communication skills.
• Provides ongoing education for the practice managers related to practice business operations related to charge capture, billing and coding.
• Assures the ongoing training and competency of all staff.

• In collaboration with SoNE HEALTH Compliance Department, ensures adherence to all federal, state, and local healthcare regulations and accreditation standards.
• In collaboration with team providers and managers, creates quality improvement programs to enhance patient outcomes and satisfaction.
• Develops and implements a patient engagement and satisfaction monitoring program.

• Bachelor's degree required; advanced degree (MBA, MPH, MHA) strongly preferred.

• 5+ years in healthcare operations, medical group leadership.

• Proven success in leading diverse multi‑disciplinary teams.
• Expertise in leading change management and engaging physician‑led governance.
• Familiarity with population health, value‑based care models and quality metrics.

• Collaborative leadership within physician‑governed environments.
• Ability to align practice culture with SoNE HEALTH values:
  Empathy, Collaboration, Innovation, Quality, Access, Excellence.
• Comfort in negotiating and resolving conflicts across clinical, administrative, and executive teams.
• Experience leveraging value‑based partnerships and data strategies to advance outcomes and cost‑efficiency.
• Experience with process improvement models such as LEAN, Six Sigma.

• Consistent delivery of performance analytics demonstrating improvements in patient outcomes, satisfaction, and financial performance.
• High physician and staff satisfaction.

• Ability to work long hours – over eight in a workday, and over 40 in a work week as necessary.
• Regularly required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Frequently required to maintain a stationary position and move or traverse.
• Occasionally required to stand; climb or balance; and stoop, kneel, crouch or crawl.
• Ability to lift and/or move up to 20 pounds.
• Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The dexterity necessary to utilize a computer keyboard on a regular basis is essential.

• As a…