Quality Improvement Specialist; Human Services

Position: Quality Improvement Specialist (Human Services)

Quality Improvement Specialist (Human Services)

Perform and participate in activities to facilitate continuous quality improvement throughout the company. Monitor regulatory compliance; consult with and support programs around quality improvement plans and activities. Track and ensure the integrity of data.

Responsibilities

• Direct and manage the day-to-day activities of Program Specialists and Clinical Specialists. Provide direction, supervision, training, coaching and evaluate their performance.
• Monitor the quality improvement process throughout the company. Assist in development of quality improvement plans and track progress of plans. Provide the company with the tools to ensure that all areas are performing at acceptable levels, meeting appropriate standards, and are in compliance with all regulatory requirements.
• Consult with programs and management around quality issues. Provide suggestions for improvement. Conduct on-site visits, as necessary.
• Manage and complete day-to-day tasks associated with CT Quality Department projects. Ensure timelines are met and problem‑solve issues when necessary.
• Facilitate the implementation of cluster Quality Improvement Teams.
• Maintain and track areas in need of improvement for year‑to‑year comparisons. Conduct data analysis as needed. Provide consultation to programs and management on systems improvement and data interpretation.
• Participate in external and internal investigation processes. Consult with investigators to review and revise written investigations as needed. Ensure follow‑up and provide support and training to program staff to implement recommendations at program sites in response to investigation.
• Assist in the review, revision, and distribution of the Operations Policies and Procedures. Assist in the review and distribution of the company’s policies and procedures. Develop and maintain the OARS user manual.
• Track, monitor, and respond to program licenses, quality service reviews, and findings.
• Update and enhance quality improvement tools.
• Attend other department meetings, as required.
• Assist the company in accreditation preparation.
• Provide data, trend, and statistical analysis to the company, as needed.
• Remain current on quality issues and trends such as new techniques, tools, research methods, and systems. Provide company with this information.
• Oversee the database and ensure data integrity.
• Perform OARS administrative duties.
• Perform other related duties, as required.

Knowledge & Skills

• Knowledge of quality improvement procedures and practices.
• Knowledge of personal computer applications and equipment.
• Knowledge of statistics and research techniques.
• Understanding of national quality standards.
• Organizational, analytical, presentation, and communication skills.
• Ability to work in a professional and confidential capacity.
• Attention to detail.

About Vinfen

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self‑determination of the people we serve. Vinfen’s 3,500 dedicated employees are experienced, highly‑trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

For more information about Vinfen, please visit (Use the "Apply for this Job" box below)..

Pay Range

USD $55,125.00 – USD $55,125.00 per year.

Qualifications

Typical Requirements:
Three to five years’ experience in quality. In some instances, experience may be substituted for academic training.

Preferred / Required Education

Bachelor’s degree in human services, business administration, or related field.

Driving Requirements

Driving is not required.

Physical Effort

• Ability to lift at least 25 pounds using proper lifting techniques.
• Ability to operate a computer and other office equipment such as a calculator, copier, and printer.
• Ability to remain in a stationary position 50% of the time as needed.
• Ability to bend, reach, file, sit, stand and move around the facility.
• Ability to speak, hear and communicate with persons served, staff and external representatives.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance

Equal Opportunity Statement

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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