Help Desk Representative in Windsor, CT; In person

Urgent need a Help Desk Representative in Windsor, CT (In person only)

• Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. The company caters to its globally positioned clients by providing dynamic feasible IT solutions.

We specialize in Mobile development, Web development, and Cloud Computing. Our services also extend to IT Staffing, helping organizations hire highly skilled personnel.

Technical Support specialist responsible for answering incoming phone calls from external customers in a high call volume support center. (Financial Industry experience highly desired) Primary responsibilities include technical analysis, trouble-shooting, and resolution of business application issues.

Responsibilities also include creating a fully documented record of all incidents and timely follow-up with customers to achieve high customer satisfaction scores and SLAs.

• Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center.
• Associate's Degree in Computer Science, Engineering or a directly related field.
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, and procedures.
• Good analytical and communication skills, sound judgement, and the ability to work effectively with employees and other IT staff.