Infra. Technology Specialist

About the group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Infra technology specialist
Windsor, CT

We are seeking a seasoned IT professional with 10+ years of experience in Field Services and Deskside Support to join our infrastructure operations team. The ideal candidate will be responsible for ensuring seamless end-user support, managing hardware/software incidents, and driving operational excellence across service delivery touchpoints. This role demands a proactive mindset, strong technical acumen, and excellent stakeholder management skills.

• Field Services
• Windows
• Desktop
• Servicenow
• ITSM

• Provide deskside and field support for hardware, software, and peripheral devices including laptops, desktops, printers, and mobile devices
• Handle IMAC/D (Install, Move, Add, Change, De-install) activities and VIP support across designated locations
• Troubleshoot and resolve incidents escalated from L1/L2 support teams, ensuring minimal downtime and high user satisfaction
• Manage asset lifecycle including provisioning, tracking, and disposal in coordination with asset management teams
• Support video conferencing setups, training room equipment, and specialized devices (Mac, Android, etc.)
• Collaborate with service desk and remote support teams to ensure end-to-end resolution of technical issues
• Maintain documentation of service activities, SOPs, and knowledge base articles
• Participate in governance audits, site readiness checks, and preventive maintenance schedules
• Ensure compliance with ITIL processes and organizational security standards

• Strong hands-on experience in Windows and Macintosh OS environment
• Proficiency in Service Now or similar ITSM platforms
• Solid understanding of IT Service Management (ITSM) and desktop support workflows
• Experience supporting VIP users and high-density environments
• Familiarity with SCCM, remote desktop tools, and hardware diagnostic utilities
• Excellent communication and interpersonal skills to interact with clients and internal teams
• Ability to manage logistics and coordinate with vendors for hardware replacements and repairs
• ITIL Foundation certification preferred

* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*