Director Specialty and Loss Claims

Director Specialty and Large Loss Claims

Join The Hanover Insurance Group as a Director Specialty and Large Loss Claims. The Hanover proudly supports a culture of CARE, sustainability and inclusivity, and we’re looking for a leader who can manage a high‑performance department focused on specialty and large loss claims across the United States.

• Specialty Claims:
  Directors & Officers (D&O), Errors & Omissions (E&O), Employment Practices Liability, Professional Liability (Miscellaneous, Architects & Engineers, Lawyers, Accountants).
• Large Loss Claims:
  Complex claims exceeding $1 million, including general liability, auto, construction defect and excess & surplus (E&S) cases.

Manage a multi‑team specialty and large loss claim department. Multiple managers will report directly. The role requires technical proficiency in specialty and large loss claims, strong business acumen, reporting oversight, and participation in enterprise‑wide projects.

• Drive work‑product quality, including file‑review performance, financial analysis, ad hoc reporting.
• Provide coaching, feedback, and take corrective action as needed.
• Oversee expense management and adhere to established reserve and settlement authority limits.
• Build relationships with internal and external customers, analyze data and policy language, and support agency relationships.
• Serve as an expert resource for direct reports, other teams, business units and claims leadership.
• Lead or participate in initiatives targeting claims strategy and financial goals.
• Assess present and future resource needs, mentor managers, and sustain a high‑performing workforce.

• Develop leaders and promote succession planning.
• Participate in hiring of claim personnel, staffing recommendations and ideal candidate identification.
• Handle disciplinary actions up to termination.
• Authorise technical and industry training opportunities.
• Direct performance management: cascade goals, provide and receive feedback, conduct reviews, address performance issues, and implement development plans.
• Recommend salary administration linked to individual performance.
• Oversee daily resources, workflow and processes.

• MBA or Juris Doctor preferred with at least 7 years of related management experience, including leading other leaders.
• Effective problem solver who anticipates issues and proposes solutions.
• Proactive customer‑focused mindset.
• Proven ability to hire and develop talent.
• Strong multitasking and prioritization skills.
• Creative use of systems, people and other resources.
• Excellent people‑management and coaching skills.
• Technical knowledge of complex specialty or related claims.
• Excellent communicator, able to drive results.
• Proficient with Microsoft Office and vendor software.

• Use of personal computer and standard office equipment.
• Sitting and/or standing for extended periods.
• Required on‑site work as needed.
• Travel as necessary.
• Work more than 40 hours per week when required.
• Work in a fast‑paced, changing or stressful environment.
• Ability to perform in a noisy/loud environment.

We provide on‑the‑job experiences, personalized coaching and robust learning & development programs to help you grow and advance.

• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Paid time off (PTO).
• Company‑paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day to support IDE.
• On‑site medical/wellness center (Worcester only).
• Full list of benefits available on request.

The Hanover values diversity and provides equal opportunity to all qualified employees and applicants on the basis of experience, training, education and ability, without regard to protected characteristics. We are committed to a discriminations‑free workplace and to providing reasonable accommodations for individuals with disabilities. If you need an accommodation, contact  with the job posting link.

To view our privacy policy and online privacy statement, . For California residents,  for details on the types of information we may collect.

The target hiring range for this role varies by location and experience. Additional compensation may include an annual bonus, long‑term incentive or spot awards.

Director

Full‑time

Finance and Sales

Insurance