Client Services Manager

Job Description

Join Garda World as a Security Client Services Manager – Where Service Excellence Meets Impact!

As a Security Client Services Manager, you’ll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects Garda World’s reputation as the industry’s premier security partner. In this role, you’ll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem-solving, and operational insight.

We’re looking for a leader who not only understands numbers but also understands people, who can interpret financial reports, build credibility quickly, and consistently demonstrate honesty, reliability, and professionalism. If you’re ready to make a meaningful impact and elevate the standard of client service, this is your opportunity to do it with a global industry leader.

• Competitive Salary: $66,000 - $70,000 / year + Auto Allowance

• Work Site
  
  Location:
  
  Rocky Hill, CT

• Set
  
  Schedule:
  
  Monday through Friday on site. This position may require working long hours and weekends.

• Comprehensive Benefits:
  Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth:
  Career growth opportunities at Garda World

• Travel:
  Daily in-person visits to various client sites throughout the market.

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

• Develop and maintain effective relationships with clients and employees and serve as the liaison between Garda World, our clients, and our assigned staff

• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts

• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as Garda World policy, providing assistance when necessary, and initiating corrective action as required

• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports

• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.

• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.

• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.

• Ensure progressive discipline is followed on all corrective actions.

• Perform other duties as assigned. (Must always be included)

• Authorized to work in the United States

• Able to pass an extensive screening process

• A college degree in business or a related field, or equivalent work experience

• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.

• Minimum 1 year management experience; 3 years preferred

• Must have experience overseeing multiple sites

• Must have leadership experience

• Operational Oversight & Accountability

• Client-Centric Communication & Relationship Building

• Team Leadership & Performance Management

• Attention to Detail & Situational Awareness

• Administrative & Analytical Proficiency

Garda World:
Make the World a Safer Place

In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work. This…