Services Account Manager; Security

Position: Services Account Manager (Security)
Shape the Future of Smart, Safe and Sustainable Buildings At Johnson Controls, we're reimagining the built environment through smarter, healthier and more sustainable building solutions. As a global leader in building technologies, fire and life safety, security systems, HVAC and smart building solutions, we help customers improve operational performance, reduce energy consumption and maintain critical infrastructure. Our technologies support some of Australia's most essential industries, including healthcare, data centres, mining, pharmaceuticals, education, transport, manufacturing and commercial facilities.

With more than 140 years of innovation and industry expertise, Johnson Controls combines world-class technology, market-leading solutions and a highly skilled service workforce to solve complex customer challenges and deliver long-term value.

About the Opportunity We are seeking an experienced Service Account Manager to partner with our Branch Manager and lead our Brisbane Security Service Team.

This is an excellent opportunity for an established leader or a high-performing Senior Technician, Supervisor or Service Manager looking for their next challenge.

You will play a critical role in driving service delivery excellence, developing technical teams, strengthening customer relationships and ensuring the commercial success of our service operations.

What You'll Be Responsible For Leading, mentoring and developing a team of Security service technicians

Driving operational performance and achieving key service delivery and financial KPIsManaging maintenance contract schedules, backlog reduction and service execution

Conducting customer reviews and identifying opportunities to improve service outcomes and profitability

Overseeing contract renewals, onboarding activities, estimating and maintenance planning

Managing labour resources, workforce planning and technician utilisation

Monitoring labour and material costs to ensure commercial performance targets are achieved

Supporting technician development through coaching, training and performance management

Leading recruitment and onboarding activities to support team growth

Building strong customer relationships and ensuring exceptional service delivery

Attending customer sites alongside technicians to support safety, quality and customer outcomes

What We're Looking For We're interested in speaking with candidates from the Security industry who are passionate about leading people and delivering outstanding customer outcomes.

To be successful, you will bring:5+ years of experience within the Security, Building Services or related technical services industry

Experience in service operations, maintenance, installations or technical field services

Previous leadership, supervisory or team coordination experience, or the ambition to step into your first leadership role Strong commercial acumen and an understanding of service contract management

Proven ability to manage competing priorities in a fast-paced environment

Excellent communication, stakeholder engagement and relationship-building skills

Strong analytical and problem-solving capabilities

Experience with workforce planning, resource allocation and operational reporting

Advanced Microsoft Office skills, including Excel, PowerPoint and project tracking toolsA current driver's licence and the ability to obtain relevant security clearances

Why Join Johnson Controls?

Join a global leader in smart buildings, fire and security technologies

Lead a highly skilled and collaborative service team

Work with prominent customers across critical infrastructure sectors

Career development and progression opportunities within a global organisation

Competitive salary package and employee benefits

Be part of a business committed to innovation, sustainability and operational excellence

Apply Now If you're ready to take the next step in your career and make an impact with a global industry leader, we'd love to hear from you.

To apply , click Apply Now. For a confidential discussion about the opportunity, please contact Janis at  Commitment to Diversity & Inclusion At Johnson Controls, diversity and inclusion are fundamental to who we are. We believe that diverse perspectives drive innovation, strengthen collaboration and help us better serve our customers and communities.

We foster a high-performance culture where every employee is valued, respected and empowered to contribute. Whatever your background, experience or perspective, you'll have the opportunity to grow,…