Executive VP Sales and Service

The VP of Commercial Sales and Service for North America will lead all sales, after-sales service, and marketing operations across North America. The goal is to drive strong revenue growth, increase market share, strengthen customer satisfaction, and ensure operational compliance. This role plays a key part in expanding our sales network, promoting our full range of products, and developing a profitable and scalable after-sales service business.

Key

Objectives

• Drive growth in sales, market share, and profitability.
• Expand the sales and service network across America.
• Ensure high levels of customer satisfaction and retention.
• Build a sustainable after-sales business contributing to long-term profits.
• Enforce strict adherence to compliance and ethical standards.

Required Experience and Skills

• Strong understanding of the aviation industry, including products, technologies, and competitors.
• Proven track record in sales leadership and customer relationship management.
• Excellent interpersonal, negotiation, and presentation skills.
• Capable of handling high-pressure situations and aligning customer needs with operational capabilities.
• Strong leadership and team management abilities.

Core Responsibilities
1. Commercial Strategy and Execution

• Lead and execute the commercial strategy across key customer segments: airlines, ground handlers, leasing companies, and freight operators.
• Ensure alignment with group pricing, sales policies, and compliance procedures.
• Meet or exceed annual sales targets, margins, and other KPIs.

2. Customer Relationship Management

• Maintain strong relationships with existing clients and develop new business opportunities.
• Oversee all customer communications, proposals, order updates, and issue resolutions.
• Ensure timely collections and manage customer credit terms.

3. Marketing and Business Development

• Gather and report market intelligence on trends, competitors, and customer needs.
• Support product promotion through trade shows, events, and digital campaigns.
• Develop and maintain marketing materials and tools to support the sales process.

4. Sales Reporting and Budgeting

• Manage sales forecasts, pipelines, and budgets.
• Monitor performance against targets and take corrective actions as needed.
  
  Deliver regular reports and analysis to senior leadership.

5. Team Leadership and Development

• Lead and manage the America sales and service team.
• Set individual and team goals, review performance, and provide coaching and support.
• Foster a high-performing, customer-focused culture.

6. Operational Coordination

• Coordinate delivery, commissioning, and training with operations and engineering.
  
  Ensure smooth handover from sales to after-sales service.
• Oversee warranty issues, claims, and customer feedback loops.

7. Compliance and Ethics

• Enforce compliance policies when appointing distributors or agents.
• Ensure all agreements and partnerships meet TLD's ethics and compliance standards.

8. Global Collaboration

• Work closely with global sales and service teams to manage multinational accounts.
• Participate in global strategy sessions and share best practices.

Cross-Functional Collaboration

• Sales & Marketing:
  Align on campaigns, market development, and promotions.
• Operations & Engineering:
  Coordinate delivery timelines, feasibility assessments, and product customizations.
• Logistics & Finance:
  Optimize inventory levels and manage receivables.
• General Management:
  Contribute to annual planning, forecasting, and strategic initiatives.

Work Style and Expectations

• Operate with a high degree of autonomy and accountability.
• Lead by example and promote a collaborative team environment.
• Travel as needed to meet customers, support the team, and represent TLD.

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