Field Service Engineer

The Field Service Engineer travels extensively throughout the Northeast and across the U.S. to install, maintain, troubleshoot, calibrate, and repair XRF and materials testing equipment at customer sites. This highly hands‑on role focuses on diagnosing electronic and mechanical issues, performing preventative maintenance, verifying instrument performance, and ensuring systems meet regulatory and ISO manufacturing standards. The position combines on‑site and remote technical support with customer training, requires a high degree of independence in diverse customer environments, and involves frequent travel with overnight stays to keep critical quality and manufacturing processes running reliably.

The Field Service Engineer travels extensively throughout the Northeast and across the U.S. to install, maintain, troubleshoot, calibrate, and repair XRF and materials testing equipment at customer sites. This highly hands‑on role focuses on diagnosing electronic and mechanical issues, performing preventative maintenance, verifying instrument performance, and ensuring systems meet regulatory and ISO manufacturing standards. The position combines on‑site and remote technical support with customer training, requires a high degree of independence in diverse customer environments, and involves frequent travel with overnight stays to keep critical quality and manufacturing processes running reliably.

• Travel to customer sites throughout the Northeast and across the U.S. to install, service, and repair XRF and materials analysis systems and related electronic equipment.
• Diagnose and troubleshoot electronic and mechanical issues on XRF and materials testing instruments to restore optimal performance and reliability.
• Perform preventative maintenance, calibration, and installation verification on equipment to ensure accurate measurements and consistent operation.
• Adhere to ISO manufacturing standards and other applicable regulatory requirements while servicing, installing, and repairing products at customer facilities.
• Provide on‑site and remote technical support to customers, resolving complex technical issues and answering questions about equipment operation and performance.
• Train customers on proper use, care, and basic troubleshooting of XRF and materials testing equipment to promote safe and effective operation.
• Document service activities, maintenance work, and technical findings clearly and accurately to support ongoing equipment performance and compliance.
• Work independently in varied customer environments, managing schedules, travel, and service priorities to meet customer needs efficiently.
• Collaborate with internal service and support teams to share technical insights, elevate complex issues, and contribute to continuous improvement of service processes.
• Represent the company professionally at customer sites, building strong relationships and becoming a trusted technical expert for quality and manufacturing operations.

• Experience in electronics servicing and troubleshooting, including repair, calibration, and maintenance of electronic instruments and systems.
• Hands‑on experience installing, servicing, and repairing XRF and materials analysis systems or similar electronic test and measurement equipment.
• Ability to perform electronic repair and troubleshooting in the field, including diagnosing faults, replacing components, and verifying proper operation.
• Knowledge of ISO manufacturing standards and the ability to adhere to regulatory and quality requirements while working at customer facilities.
• Field service experience, including frequent travel, independent work at customer sites, and managing service calls…