Laser Field Service Technician

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Tsugami America offers a range of Swiss-type Automatic CNC Lathes, Turning Centers, Vertical Machining Centers, Horizontal Machining Centers, Multitasking, and Laser Swiss Machines through our North American distribution network. Allow our dedicated team of sales engineers, application engineers, and customer support experts partner with you to provide the best solutions for your toughest manufacturing challenges.

Summary of Responsibility:

The Laser Field Service Technician is responsible for the repair and maintenance of TSUGAMI Laser machine tool equipment, controls and other related components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

• Build service and install laser machines systems per build instructions, wiring diagrams and direction of laser product managers.
• Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
• Preform preventative maintenance on both Tsugami machines and Laser Systems
• Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment.
• Detect and resolve issues with electrical and mechanical components.
• Utilize machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Effectively communicate machine issues, status of install or status of machine repair to customer. Ensure proper documentation is completed and submitted to office and customer (i.e. service report, install report).
• Make certain that customer commitments are executed as planned to ensure complete customer satisfaction.
• Develop and maintain partner relationships with our suppliers and vendors.
• Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.
• Maintain an in-depth technical knowledge of product lines represented by the company.
• Stay abreast of vendor products and new technology and implements as appropriate.
• Maintain/enhance knowledge of vendor products and new technology.
• As a component of after-sales technical support, conduct machine maintenance training.

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

• High school diploma/GED from a technical school required; an associate degree in a related field preferred.
• Minimum of one year of relevant technical experience, including one to three years of experience working with CNC controls.
• Ability to read and interpret electrical and mechanical drawings, schematics, and technical documentation.
• Working knowledge of electrical, pneumatic, and hydraulic systems.
• Familiarity with precision measuring instruments, electrical meters, oscilloscopes, and other diagnostic equipment.
• Experience with cutting or welding laser systems preferred; experience with precision rotating machinery, spindles, and precision bearings is a plus.

Core Competencies

• Strong mechanical and electrical troubleshooting, problem-solving, and diagnostic skills, with attention to detail.
• Ability to work independently, assess technical issues, and make sound decisions in a customer-facing environment.
• Strong verbal and written communication skills, including the ability to explain technical issues, document service activities, and train customers on equipment maintenance.
• Strong customer service skills, with the ability to manage customer expectations, follow through on commitments, and build…