Manager, Business Analyst, Global Process Optimisation

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking a Business Analyst, Global Growth Process Optimisation to join our Global Finance team in Windsor, UK (preferred), with Atlanta US also considered.

This role supports a high‑profile transformation programme linked to IHG’s 2026 strategy, engaging with stakeholders across the business to understand, document and challenge current processes before they are translated into future‑state capabilities.

It is a highly stakeholder‑led role, focused on translating business needs into clear requirements for Product & Technology partners, while also supporting adoption and embedding new ways of working back into the organisation.

• Engaging business stakeholders to understand current processes, pain points and requirements
• Documenting and challenging existing business processes to support transformation
• Translating business requirements into capabilities for Product & Technology partners
• Leading meetings and discussions confidently across a range of stakeholder groups
• Working across global teams and regions to gather insight and align requirements
• Articulating business needs clearly so technical teams can build effective solutions
• Supporting the transformation of systems and platforms through structured analysis
• Contributing to embedding new ways of working and supporting adoption/change management
• Building strong relationships with stakeholders across multiple levels of the organisation
• Helping surface and bring to life business processes that are often deeply embedded in functions

• Established experience as a Business Analyst in a complex organisational environment
• Strong critical thinking and a process‑driven mindset
• Confidence leading meetings and facilitating discussions with stakeholders
• Ability to engage and influence stakeholders across multiple levels of the organisation
• Strong communication skills with the ability to articulate and document business processes clearly
• Experience translating business priorities into structured requirements and capabilities
• Comfort working across global teams or functions
• Thought leadership and a proactive approach to surfacing and improving ways of working
• Some project management capability would be beneficial, but strong business analysis skills are key
• No specific educational background or accreditation is required

• Travel benefits that include discounted room rates and food & beverage
• Recharge Days
• Volunteering Days

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.