Digital Product Manager

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Head of digital commercialization in the management and development of new and existing channels and products.
• Provide information on competitor information, local pricing and local market potential
• Responsible for supporting the Head of digital commercialization in production and building of strategic partnerships and relationships that will give Absa a prominent brand name in the Market.
• Responsible for project/program management with governance & control, change resourcing for the project/program and the provision of project/program reporting capability for channels and B2B digital products.
• Responsible for maintaining workflow, budget and planning standards.
• Ensures project/program management produce, manage and control projects to Absa Africa standards and guidelines.
• Ensures review and escalation if required, of project/program Risks and Issues. Responsible for monitoring activities and ensuring compliance with laid down Program standards and procedures.
• Provide feedback to BA on local competitor product activity
• Undertake local market research to provide management information
• Undertake legal and regulatory assessment as required
• Feedback suggestions for new channels and channel enhancements to BA, Local stakeholders
• Provide data for Local and Centre management information
• Implement new channels into market by engaging all stakeholders, creating a steering committee, building a business case, completing all testing, and building a detailed local implementation plan

• Degree from a recognized institution
• Detailed knowledge and application of project/programs management and systems development techniques
• Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks.
• A comprehensive knowledge of Absa Africa products and systems that support them, and a good understanding of Absa Group products.
• A detailed understanding of product offerings in the wider financial services industry.
• A detailed knowledge of Absa Africa strategy and policies
• Detailed knowledge of consumer buying behavior, marketing techniques and evolving trends
• An understanding of customer segmentation theory and practice.
• A detailed understanding of industry, advisory, regulatory and professional bodies
• A good understanding of legislation related to financial services and channel delivery
• A good knowledge of constructing reports, executive summaries and briefs
• Change governance and policy framework
• Some experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams

Demonstrates expertise in project and program management, with a strong understanding of financial services products and market dynamics. Capable of building strategic partnerships, conducting market research, and ensuring compliance with regulatory standards.

• Project/Program Management
• Market Research
• Financial Services Knowledge
• Strategic Partnership Development
• Regulatory Compliance

• Project Management Techniques
• Systems Development Techniques
• Consumer Buying Behavior Analysis
• Marketing Techniques
• Change Governance
• Risk Management
• Report Construction
• Executive Summary Development
• Channel Delivery Legislation
• Stakeholder Engagement

• Cross-Team Collaboration
• Effective Communication
• Problem Solving

• Degree from a Recognized Institution

• Absa Africa Products
• Financial Services Industry
• Customer Segmentation Theory
• Advisory Bodies
• Professional Bodies