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Theme Park Zonal Operations Lead — Guest Experience & Safety
Job Description & How to Apply Below
LEGOLAND Windsor Resort is seeking a Zonal Operations Manager to lead a zone across the resort, overseeing admissions, Fastrack, guest services, car park, and cleanliness to ensure guest excellence. You will drive operational standards, coach frontline teams, manage employee relations, and respond to guest feedback within our recovery frameworks.
You will spend time on the floor with your team and guests, using KPI surveys and NPS scores to identify trends, improve satisfaction, and collaborate
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