Head of Insurance Partnership

Position: Head of Insurance Partnership Performance
Description
Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential.

That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint.

We have a great opportunity for a  Head of Insurance Partnerships , who will be responsible for translating new insurance partnership opportunities into operationally ready, compliant and commercially effective live propositions. Working closely with Business Development, Change, Compliance and cross-functional teams, the role ensures the required systems, processes, capabilities and ways of working are identified, designed and embedded ahead of launch.

The role is accountable for the successful onboarding and launch of new insurance partnerships, ensuring contractual, commercial, operational, regulatory and customer requirements are translated into effective delivery. Once partnerships move into BAU, day-to-day management is delivered through the team, with this role providing leadership, oversight, guidance, support and escalation to ensure performance, payments, governance and risks remain well controlled.

The role is critical in converting insurance-related contractual and commercial commitments into practical delivery, ensuring legal, financial, customer, operational and FCA regulatory considerations are managed throughout the partnership lifecycle. A background in insurance partnerships is essential, alongside knowledge of operating in an FCA-regulated environment and the ability to ensure partnerships deliver the intended customer, commercial and strategic outcomes.

Here's what you'll be doing:

1. Insurance Partnership Launch & Operational Readiness

Lead the internal readiness activity required to launch new insurance partnerships safely, compliantly and effectively, ensuring operational, customer, technology, finance, reporting and compliance requirements are understood and embedded.  Translate insurance partner requirements into clear delivery plans, operational processes and business change activity.
Work with Product, Technology, Operations, Customer, Finance and Compliance teams to ensure systems, journeys, controls and reporting are ready ahead of go-live.
Manage launch plans, critical paths, milestones, go-live criteria, risks and dependencies through to successful transition into BAU.
Coordinate cross-functional delivery forums to resolve blockers and ensure partner commitments are converted into practical delivery.
2. FCA-Regulated Governance, Risk & Compliance   Ensure insurance partnership activity operates within British Gas governance standards and applicable FCA-regulated requirements.
Work closely with Compliance, Legal and Risk teams to ensure customer journeys, marketing activity, controls, complaints handling, reporting and operational processes are appropriately reviewed and governed.
Maintain effective oversight of regulatory, conduct, customer and…