Visitor Assistant

Visitor Experience Assistant – Royal Collection Trust

The Royal Collection Trust is inviting applications for the Visitor Experience Assistant role at Windsor Castle, offering a unique opportunity to explore the world’s oldest and largest inhabited castle.

Competitive pay of £13.45 per hour (actual pay will be based on skills and experience, discussed with the recruiter).

Windsor Castle welcomes visitors all year round. As a Visitor Experience Assistant you will play a key role in bringing history to life and ensuring every guest has a memorable visit. Assistants are grouped into three key areas:
Visitor Services, Admissions and Retail.

• Admissions Assistant: First point of contact for visitors – guide them through bookings, provide information about the Castle and ensure they have everything they need.
• Process ticket sales efficiently at ticket counters.
• Use online systems to manage bookings and provide accurate visitor information.
• Upsell items such as souvenir guides, tours or charitable donations where appropriate.
• Support the security search process, creating a safe environment for visitors and staff.
• Retail Assistant: Deliver a seamless shopping experience across shops and sales points.
• Greet customers and provide knowledgeable advice on products.
• Help the team reach sales targets while delivering exceptional customer service.
• Replenish stock and maintain visual displays.
• Visitor Services: Operate along the visitor route, indoor and outdoor.
• Welcome visitors, answer questions and provide information about Windsor Castle’s history.
• Ensure safety and security of visitors and the site.
• Monitor visitor flow, support access requirements and distribute audio guides.

• Contracts run from May or June 2026 to 27 September 2026 (dependent on role). Candidates must be available for the entire period.
• Full‑time contracts: minimum 28–30 hours per week over 5 days. Limited part‑time contracts are also available.
• Both contract types include weekend shifts and occasional evening work.

• Commitment to exceptional customer service.
• Good communication skills, welcoming attitude and love of interacting with a wide range of people.
• Strong teamwork ability.
• Flexibility and ability to adapt to changing demands in a busy environment.
• Attention to detail and accuracy when processing information.
• Initiative to provide solutions to problems.

• Competitive hourly pay of £13.45 per hour.
• Complimentary lunch during shifts.
• Full training integrated into your contract period.
• Opportunity to join a large, friendly, and sociable team.
• Benefits: complimentary tickets to Royal Collection Trust sites and a 20 % discount at Royal Collection Trust shops.

Entry level

Temporary

Customer Service

Museums, Historical Sites, and Zoos