Customer Service Representative

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Our retail team is all about putting customers first, getting to know them, and supporting the communities we serve.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Shops operate 8 am–10 pm, Monday to Sunday
• Shifts are scheduled on a rota basis, including evenings and weekends

• Flexible full‑time and part‑time hours
• Annual pay review and performance bonus scheme
• 28 days holiday per year (pro rata) plus a paid birthday day off
• Pension plan with a 4 % employer match
• Discounts on high‑street shops, cinemas, holiday travel and more
• Ongoing training and career development opportunities

• Age 18 or older (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with ability to engage customers from all backgrounds