Patient Liaison Officer

Patient Liaison Officer

Princess Margaret Hospital – 22.5 Hours Fixed Term – Salary:
Up to £27,000.00 FTE per year (depending on level of experience, training and qualification) – in Windsor.

The Princess Margaret Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics. We are looking for a Patient Liaison Officer to join the Marketing department. This is a part‑time role requiring a flexible shift pattern.

• You convert appropriate self‑pay enquiries and consultations to self‑pay procedures within Circle Health Group against pre‑agreed targets.
• You ensure a quality service for potential self‑pay patients including accurate and timely responses to enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients who have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
• You book appropriate self‑pay patients into a suitable clinic appointment.

• Customer service using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced maternity, paternity & adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

Circle Health Group is committed to creating a diverse workforce, offering inclusive opportunities for all our colleagues.