Head of Food & Beverage

Lead and optimise all food and beverage operations across the hotel to deliver outstanding guest experiences while achieving commercial targets. Manage multiple restaurants and bars, working closely with Food & Beverage Managers and the Executive Chef to ensure seamless daily operations, exceptional service levels and full compliance with health, safety and licensing regulations. Develop, coach and retain a high-performing multi-outlet team, owning labour and cost control to meet P&L targets.

• Operational Delivery - Oversee day-to-day operations across restaurants, bars, and outlets, ensuring smooth service, effective shift handovers, and strong front-line leadership.
• Implement Central Initiatives - Execute Head Office menus, promotions, and revenue-driving initiatives locally, maintaining consistency and commercial impact.
• Financial Performance - Take ownership of P&L delivery for Food & Beverage, controlling costs (labour, waste, stock) and achieving departmental targets through tight execution and reporting.
• Labour & Rota Management - Create efficient rotas, manage labour spend, and ensure adequate cover to meet service standards.
• Guest Experience - Champion service excellence, monitor quality, and coach teams to deliver memorable moments for every guest.
• People Leadership - Recruit, train, develop, and performance-manage the F&B team, fostering engagement, morale, and succession planning.
• Compliance & Safety - Guarantee 100% compliance with food safety, health & safety, and licensing requirements; manage audits and corrective actions.
• Collaboration & Deputising - Support Duty Management shifts, deputise for senior leaders, and work closely with Sales, Events, HR, and Procurement teams.
• Continuous Improvement - Identify efficiencies and service enhancements, piloting and scaling improvements within Head Office guidelines.
• Governance - Operate within approved financial and procurement processes, escalating issues outside delegated authority to the General Manager.

What skills do I need? To thrive in this role, you'll bring a blend of operational expertise, commercial awareness, and leadership capability. We're seeking a hands‑on leader with a passion for hospitality and operational excellence. You'll bring strong commercial acumen, people leadership skills, and the ability to deliver exceptional guest experiences.

• Proven experience in multi‑outlet F&B operations with strong knowledge of cost control and P&L management.
• A track record of delivering exceptional service standards and enhancing guest experiences consistently.
• Demonstrable ability to build and lead high‑performing teams-setting clear expectations, coaching for success, and driving engagement through regular performance reviews.
• Commercial know‑how in revenue delivery, including upselling strategies, maximising covers and spend per head, and using data to inform local decisions.
• Thorough understanding of compliance requirements across food safety, licensing, and health & safety.
• Strong operational and commercial execution skills, with a data‑driven approach to decision‑making.
• Technical proficiency with EPOS, stock control, and rostering systems, plus solid skills in MS Excel and reporting.
• Outstanding organisational and problem‑solving ability, with reliable delivery, attention to detail, and effective stakeholder management.

• Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award‑winning spa facilities, restaurants, bars, and outdoor activities.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degree and Apprenticeship level).
• 20% discount for you, your family & friends across our Bourne Leisure brands;
  Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use).
• Free use of gym and leisure facilities.
• Free or 60% discounted food onsite.
• Access to fantastic discounts and offers with many national brands and retailers.
• Access to the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events.