Partner Implementation Lead

Job Summary

The Partner Implementation Lead plays a critical role in ensuring the successful deployment of Trak Care and Health Share solutions through our partner network. This role is dedicated to supporting, supervising, and enabling partners, ensuring they adhere to best practices while maintaining high-quality project execution. The Partner Implementation Lead will collaborate with internal teams and clients to design, implement, and optimize Health Share/Trak Care-based solutions that align with business and clinical requirements.

The ideal candidate will have expertise in healthcare IT implementations, interoperability, and project governance, acting as a trusted advisor to partners, overseeing deployments, ensuring compliance with ARIES methodology, and driving continuous knowledge transfer.

• Serve as the primary point of contact for partners during the implementation of Trak Care and Health Share solutions.
• Provide structured knowledge transfer and training, ensuring partners are well equipped to deliver successful deployments.
• Offer technical and functional guidance, ensuring best practices are followed across projects.
• Develop and contribute to partner enablement programs, documentation, and learning resources.
• Oversee partner‑led implementations to ensure alignment with our ARIES methodology, quality standards, and governance frameworks.
• Monitor project progress, identifying and mitigating risks to ensure successful delivery.
• Conduct periodic reviews and audits to assess partner performance and compliance with technical and operational standards.
• Support partners in resolving complex technical and implementation challenges.
• Act as an escalation point for partner‑related technical and implementation issues, working closely with internal teams to ensure timely resolution.
• Facilitate coordination between partners and our regional implementation, product, and technical support teams.
• Ensure that partner engagements align with broader strategic and operational objectives.
• Contribute to the development of best practices, frameworks, and standardized processes for partner‑led implementations.
• Identify opportunities for process improvements and efficiency enhancements in partner deployments.
• Stay updated on industry trends and regulatory requirements, ensuring partners remain current.
• Participate in the design and implementation of Inter Systems Health Share solutions to optimize healthcare data interoperability, analytics, and workflows.
• Provide technical guidance and best practices for deploying Health Share, including Health Connect, Information Exchange, and Health Insight.
• Participate in the deployment of Health Share solutions, ensuring successful configuration, customization, and performance tuning.

• Proven experience in implementing Trak Care and/or Health Share solutions within healthcare IT environments.
• Strong background in healthcare interoperability, including HL7, FHIR, IHE, and other standards.
• Experience mentoring, training, and supervising external partners or implementation teams.
• Ability to oversee complex implementation projects, ensuring compliance with quality and governance frameworks.
• Strong problem‑solving and analytical skills, with the ability to assess and mitigate risks.
• Excellent communication and stakeholder management skills, capable of working with both technical and non‑technical audiences.
• Ability to travel as needed to support partner engagements.

• Experience with enterprise software development, design and delivery.
• Good understanding of at least one recognised enterprise service bus in the healthcare sector.
• Experience in answering tenders and writing technical proposals.
• Personal presence and industry expertise to establish yourself as a trusted advisor to development and delivery managers and senior technical staff.
• Outstanding interpersonal, communication and presentation skills.
• Proven business analysis and problem‑solving skills.
• Demonstrable solution delivery experience including functional/technical ownership.
• Good knowledge of deployment of an integration platform such as Inter Systems Health Connect,…