Salesforce Support Analyst

Title:

Salesforce Support Analyst

Location:

Bangalore, Karnataka, IN

Requisition

As a Sales Analyst in GTM Sales Ops, you will be the strategic driver behind sales efficiency, productivity, and performance. lead cross-functional initiatives, optimize sales processes, and implement scalable programs that empower the sales organization to exceed targets and deliver exceptional customer experiences Support internal sales teams selling company-owned (1P/3P) & Hybrid products by managing operational processes, data, and tools to drive efficiency and revenue growth.

• Master’s/Bachelor’s degree in Business, Marketing, or a related field.
• 6+ years of experience in Sales operations, program management, or a related domain.
• Strong project management skills with the ability to lead cross-functional teams.
• Good understanding on Cloud Business model, reoccurring business and usage trends.
• Proficiency in CRM systems, Salesforce is must.
• Experience with  Administration & configuration;
  Salesforce certification (ADM
  201 or ADM
  301) is a plus.
• Excellent analytical skills and data-driven decision-making capabilities.
• Strong communication and presentation skills, with the ability to influence senior leadership.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

• Lead and manage programs that support 1P/3P Products, SaaS Applications and marketplace Cloud providers.
• Collaborate with departments such as Sales, Marketing, IT, Planning and Analytics team to ensure smooth execution of initiatives.
• Develop and maintain project plans, timelines.
• Risk Management:
  
  Identify and mitigate risks that could impact program success.
• Process Improvement:
  Design and implement improvements to streamline sales operations and increase efficiency.
• Coordinate with global teams to ensure consistent support across North America, EMEA, and APAC regions, willing to work in rotational shifts (24
  
  * 5) support.
• Territory Management:
  Assist in defining territories/Named Exceptions and Manage Hyperscaler(Azure, AWS & GCP) subscriptions.
• CRM & Tools Management:
  Support the implementation and optimization of CRM systems (e.g., Salesforce) and other sales tools.
• Support quarterly business reviews (QBRs), planning cycles, and other strategic initiatives with data and insights.
• Data Analysis:
  Analyze sales data to identify trends, forecast performance, and inform strategic decisions.

Information Technology, Help Desk, CRM, Data Analyst, Risk Management, Technology, Data, Finance