Business Analyst; customer acquisitions journey via digital

Business Analyst (customer acquisitions journey via digital)

6 Month contract initially

Based:
Mainly remote - maximum of 1 day p/w onsite in Windsor

Rate - £Market rates p/d via Umbrella

We have a great opportunity for a Business Analyst (customer acquisitions journey via digital) on a long term program of work.

• Support the NTB Product Manager with a strong focus on the digital onboarding of energy customers, including direct, partner, and PCW sales channels.
• Act as a bridge between Product and Technology, supporting the Product Manager and squad through the optimisation lifecycle with a particular focus on technical feasibility, dependency management, and cross-squad coordination and alignment.
• Contribute to the optimisation and continuous improvement of digital customer journeys, ensuring effective conversion rate optimisation and enhanced customer experience.
• Collaborate closely with product, design, and engineering teams to translate business requirements into clear, actionable solutions.
• Provide clear and confident communication to stakeholders, simplifying complex concepts and ensuring shared understanding across teams.

• Strong understanding of industry processes for Energy Suppliers, particularly around Change of Supply (CoS), Partner/PCW acquisitions and retention, and Home Move journeys.
• Proven experience working in agile delivery teams within digital or ecommerce environments.
• Strong knowledge of digital customer journeys and best practices for conversion rate optimisation.
• A data-driven mindset, with excellent prioritisation, analytical, and problem-solving skills.
• Ability to work cross-functionally and collaborate effectively with diverse teams, including product, design, and technology.
• Excellent stakeholder management and communication skills, with the ability to simplify and articulate complex ideas clearly.

• Ideally 8+ year of experience in domain and as a business analyst.
• Experience with Salesforce CRM
• Previous experience as a Digital Product Manager or Business Analyst in a digital-first or ecommerce-led organisation.
• Experience working within the energy or utilities sector.
• Exposure to partner-led digital channels, including PCWs and third-party integrations.
• Familiarity with experimentation frameworks, A/B testing, and performance optimisation tools.
• Experience coordinating work across multiple squads or teams in a scaled agile environment.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.