Head of IS Engineering; Amazon Connect

We’re a family of brands revolutionising how we power the planet. We’re a people place that energises a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while igniting positive change in our communities.

As Head of IS Engineering you will lead how engineering drives business performance, bringing pace and clarity to a complex landscape while evolving AWS Connect as a core customer engagement platform. You’ll connect strategy with execution, ensuring AWS Connect is fully integrated with Salesforce, enterprise systems, and the wider AWS ecosystem to deliver a scalable and resilient customer experience.

• Lead the end‑to‑end delivery of engineering platforms, owning the full software development lifecycle from design through to run and ensuring solutions are scalable, reliable, and aligned to business and customer needs with strong integration of Salesforce capabilities.
• Drive the design and implementation of new features and enhancements, using a data‑led, experimentation‑focused approach to shape current and future architecture across multiple engineering disciplines and Salesforce.
• Lead, coach, and develop a high‑performing team of engineering managers and senior engineers, setting clear technical direction, participating in design reviews, and building a culture of collaboration, innovation, and customer focus.
• Embed engineering excellence by continuously improving deployment, monitoring, alerting, and incident management practices while tracking and optimising performance through meaningful engineering metrics.
• Partner closely with stakeholders and product peers to define platform and Salesforce strategy, manage communications, and ensure alignment on roadmaps, priorities, and delivery outcomes.
• Apply strong commercial and customer focus, using cost‑management insight to support business strategy, solve real customer pain points, and deliver measurable impact across complex, multi‑service platforms.

• Demonstrated ability to shape and influence platform integration across a complex enterprise landscape, positioning AWS Connect at the centre of customer engagement and ensuring seamless integration with Salesforce, core enterprise systems, and the wider AWS ecosystem.
• Hands‑on experience driving innovation through hackathons and collaborative initiatives, leveraging AWS Connect capabilities such as routing, automation, and omnichannel to rapidly prototype and deploy solutions in partnership with Microsoft and Datadog.
• Deep expertise in advancing engineering excellence across Security, Site Reliability Engineering (SRE), and Quality within an AWS environment, embedding best practices to ensure resilience, compliance, performance, and continuous improvement at scale.
• Proven track record of embedding a culture of experimentation, curiosity, and innovation using AWS Connect and broader cloud technologies including analytics, AI‑driven insights, and automation to challenge legacy approaches and enhance customer and operational outcomes.

• Competitive market salary plus a 15% Employee Energy Allowance.
• Car Allowance program and flexible benefits for your commute and adventures.
• Comprehensive pension plan designed for peace of mind.
• Fully‑funded company healthcare plan prioritising well‑being.
• 25 days holiday allowance plus public holidays, with the option to purchase up to 5 extra days.