Area Technology Manager ; Franchised

Area Technology Manager – UK&I (Franchised)

Location:

United Kingdom, Windsor

Address: 1 - Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

This role acts as the primary technology business partner to franchised hotels across the UK & Ireland, working closely with owners, General Managers and internal stakeholders to drive hotel performance and guest satisfaction through technology.

It is a highly stakeholder-led role, focused on influencing adoption of IHG technology solutions, ensuring compliance with brand standards, and acting as the key intermediary between hotels and IHG’s technology organisation.

• Partnering with divisional leadership, hotel General Managers, and owners
• Acting as the primary liaison between hotels and IHG technology teams
• Driving adoption of IHG technology standards and solutions
• Supporting new hotel openings and conversions from a technology perspective
• Ensuring systems, security, and technology compliance across hotels
• Identifying opportunities to improve operational performance through technology
• Influencing and supporting hotel stakeholders in technology decision-making
• Leading and engaging the Hotel IT Manager community (indirectly)
• Supporting rollout and engagement of new technology initiatives
• Building strong relationships across owners, franchisees, and internal teams

• 5+ years’ experience in technology management or IT-related roles
• Strong stakeholder management and influencing skills
• Ability to translate technical concepts into non-technical language
• Experience working in multi-site environments (hospitality, travel, retail or similar)
• Strong communication and relationship-building capability
• Broad understanding of IT infrastructure and systems (e.g., networks, security, Microsoft technologies)
• Knowledge of hotel systems (e.g., PMS, POS, Wi-Fi, in-room technology)
• Experience with in hospitality and/or franchise business models (highly desirable)
• Proactive, engaging personality with ability to influence without authority
• Flexibility to travel extensively and work in a dynamic environment

• Travel benefits that include discounted room rates and food & beverage
• Recharge Days

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.