Expertise Centre Support Agent

Mission — Why This Role Exists

As Box Top Technologies continues to grow its position as a leading provider of freight, logistics, and supply chain software solutions, we are seeking an Expertise Centre Support Agent to help our customers maximise the value of our platform. This role exists to deliver exceptional customer support, build customer confidence, and ensure users can effectively leverage our software to improve their operational performance.

• Experience working within the Freight Forwarding, Logistics, or Supply Chain industry.
• Strong customer service and customer relationship management skills.
• Interest in technology and the ability to learn software applications quickly.
• Ability to troubleshoot, diagnose, and resolve application‑related issues.
• Strong verbal and written communication skills.
• Confidence delivering user guidance, coaching, and training.
• Excellent problem‑solving and analytical thinking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Previous experience supporting software users or business applications is advantageous.
• Prior experience with Box Top software is beneficial but not essential.

We value team members who communicate with transparency, sharing information openly and building trust across functions. You bring excellence and expertise to your craft, hold a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.

• Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
• Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
• Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

• Join one of the UK’s best‑known and fastest‑growing freight software companies with an established reputation and strong market presence.
• Develop deep expertise in freight technology and become a trusted advisor to customers across the logistics industry.
• Gain exposure to a wide range of freight forwarding and supply chain operations, expanding both your industry and technical knowledge.
• Work within a collaborative, customer‑focused team where your contribution directly impacts customer success and retention.
• Enjoy a high‑autonomy environment with minimal bureaucracy, modern tools, and a strong focus on delivering value to customers.
• Be based in modern, air‑conditioned offices in Windsor town centre alongside experienced support professionals.
• Benefit from a competitive salary and comprehensive benefits package.
• Access ongoing learning and development opportunities that can support progression.

Windsor, United Kingdom

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at