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Senior Technical Business Analyst - AI-Driven CX Transformation
Job Description & How to Apply Below
Vallum Associates is seeking an experienced Technical Business Analyst for a 6-month role in Windsor. You will collaborate with Product Engineers, Agile teams, and Enterprise Architects to enhance contact centre technologies and customer journeys.
Key responsibilities include analysing existing architectures, supporting the evolution of AI-driven services, and driving process improvement initiatives. The ideal candidate will have over 6 years’ experience in business analysis, especially in customer service contexts, preferably with Salesforce CRM expertise.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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