Senior IT Support Engineer – Berkshire

The Role at a Glance

Senior IT Support Engineer

Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London

£38,000 - £40,000

Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance

Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy.

We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office.

This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments.

You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel.

All successful candidates will be required to pass an Enhanced DBS check.

We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.

• Windows Server 2019, 2022 and 2025
• Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
• Mobile device management, including Microsoft Intune and Endpoint Manager
• Microsoft Entra  (formerly Azure AD), Conditional Access and MFA
• Active Directory, Group Policy and hybrid identity
• Hyper V and VMware virtualisation
• Windows, macOS and iPadOS desktop and device support
• DNS and DHCP
• Networking fundamentals: firewalls, routing, NAT, VLANs and switching
• Wi Fi technologies, including Uni Fi or equivalent enterprise platforms
• Firewall management, ideally Sonic Wall or similar
• VPN technologies, including SSL and site to site
• PC and laptop hardware diagnostics and build

• Jamf Pro or Jamf School for Apple device management
• Microsoft Azure infrastructure and administration
• Apple Business Manager and Apple School Manager
• Google Workspace and Chrome device management
• DNS filtering platforms such as DNSFilter or Cisco Umbrella
• Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
• Cyber Essentials and Cyber Essentials Plus experience
• Safeguarding technologies used in education, such as Senso or Classroom Cloud
• VoIP and cloud telephony platforms

Any of the following would be an advantage:

• Degree level IT qualification or equivalent demonstrable industry experience
• Microsoft 365 Certified:
  Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator
• Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
• Jamf Certified Associate or Jamf Certified Tech
• CompTIA Network+ or Security+

• Two or more years in a client facing, hands on technical role
• Excellent verbal and written communication skills
• Positive, can do attitude with the confidence to engage stakeholders at all levels
• Genuine passion for IT and technology
• Five or more GCSEs including English
• Smart, professional appearance

• £38,000 to £40,000 per annum, depending on experience
• Contributory pension scheme
• Generous mileage allowance for business travel
• 20 days annual leave plus UK public holidays
• Your birthday off as an additional day of leave
• Ongoing training and certification support
• Friendly, collaborative team environment