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Ready to take ownership of a business-critical Salesforce platform and play a senior role within our Salesforce team?
We are looking for an experienced Salesforce Administrator to be the senior point for our day-to-day Salesforce Administration function. This hands‑on role combines platform ownership, declarative delivery, support operations and mentoring.
You will be part of an established Salesforce team, working closely with our Salesforce Systems Administrator, CRM Product Owner (Business Owner, CRM Platforms), two Salesforce Architects, Dev Ops and the wider IT team. Together, the team supports more than 200 Sales and Service Cloud licences across Sales, Customer Service, Product and Marketing.
You will take ownership of Salesforce support and operations, deliver backlog improvements through Flow, automation, configuration and data, and support connected platforms including Vonage, Docu Sign and integrations with technologies such as OpenAI. Code-heavy work is handled with our Salesforce Architects, while you will take the lead on Admin and declarative solutions where that is the right approach.
Description:Role Overview
Ready to take ownership of a business-critical Salesforce platform and play a senior role within our Salesforce team?
We are looking for an experienced Salesforce Administrator to be the senior point for our day-to-day Salesforce Administration function. This hands‑on role combines platform ownership, declarative delivery, support operations and mentoring.
You will be part of an established Salesforce team, working closely with our Salesforce Systems Administrator, CRM Product Owner (Business Owner, CRM Platforms), two Salesforce Architects, Dev Ops and the wider IT team. Together, the team supports more than 200 Sales and Service Cloud licences across Sales, Customer Service, Product and Marketing.
You will take ownership of Salesforce support and operations, deliver backlog improvements through Flow, automation, configuration and data, and support connected platforms including Vonage, Docu Sign and integrations with technologies such as OpenAI. Code-heavy work is handled with our Salesforce Architects, while you will take the lead on Admin and declarative solutions where that is the right approach.
Key Responsibilities
- Own day-to-day administration across Sales Cloud and Service Cloud, including objects, fields, relationships, record types, Lightning pages, permissions, sharing, security, data modelling, reporting and data quality.
- Design, build and improve declarative Salesforce solutions using Screen Flows, record-triggered and scheduled Flows, validation rules and other automation, translating business processes into scalable, maintainable solutions.
- Work with the CRM Product Owner and Salesforce Architects to translate requirements into Salesforce solutions, improve business processes and determine when configuration or Flow is appropriate and when programmatic development is required.
Salesforce Support & Operations
- Own the Salesforce support service and Admin queue, including triage, prioritisation, escalations, stakeholder communication and timely resolution of operational issues.
- Lead investigation of complex Salesforce issues, identify root causes and implement sustainable fixes, coordinating with first-line support, Architects, Dev Ops and suppliers where required.
- Monitor platform health and recurring support trends, including automation or integration failures, taking proactive action to reduce repeat issues.
Team Leadership & Capability
- Provide day-to-day leadership, mentoring and development support to our Salesforce Systems Administrator, helping with…
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