Project Manager, Operations Manager, IT Project Manager

Location:

UK and Ireland (with travel as required)

Business Area:
Healthcare Solutions (Trak Care & Health Share)

The Project Manager is accountable for the successful delivery of complex healthcare IT implementation projects across the UK and Ireland. This role leads full lifecycle delivery of integrated healthcare solutions, ensuring projects are delivered on time, within scope and budget, and to agreed quality and clinical safety standards.

The Project Manager serves as the primary point of accountability for project performance, governance, customer engagement, and commercial outcomes. This includes leadership of multi-disciplinary teams, management of third-party partners, oversight of contractual obligations, and proactive risk and issue management.

Regular travel to customer sites is required, potentially up to five nights per week depending on project needs.

• Project Leadership & Delivery
  • Lead end-to-end project delivery from initiation through go-live and closure.
  • Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
  • Develop and maintain integrated project plans aligned to contractual milestones.
  • Establish and maintain governance structures including Steering Committees and Project Boards.
  • Ensure alignment to Inter Systems delivery methodology and PMO standards.
  • Drive accountability across internal and customer teams.
• Planning & Controls
  • Develop and maintain:
  • Detailed Implementation Plan
  • Resource Plan
  • RAID log (Risks, Assumptions, Issues, Dependencies)
  • Change Control Log
  • Financial forecasts and cost tracking
• Implement structured change control processes.
• Monitor and report on schedule, scope, budget, and quality performance.
• Escalate material risks and variances through agreed governance routes.
• Commercial & Financial Management
  • Manage projects in line with contractual obligations.
  • Monitor revenue, margin, and cost performance.
  • Forecast financial outcomes and identify corrective actions where needed.
  • Manage third‑party vendors and integration partners.
  • Ensure compliance with agreed commercial terms and service levels.
• Stakeholder & Customer Management
  • Build strong, trusted relationships with customer executives and operational leads.
  • Act as primary escalation point for project matters.
  • Facilitate workshops, steering meetings, and executive updates.
  • Manage stakeholder expectations and drive collaborative decision‑making.
  • Assess customer readiness and capability to support delivery and adoption.
• Risk, Quality & Governance
  • Proactively identify, assess, and mitigate project risks.
  • Ensure clinical safety and regulatory considerations are addressed.
  • Conduct readiness assessments prior to major milestones (e.g., go‑live).
  • Ensure quality assurance processes are embedded throughout the lifecycle.
  • Maintain compliance with internal PMO standards and audit requirements.
• Go‑Live & Transition to Support
  • Lead cutover planning and execution activities.
  • Ensure training, testing, and operational readiness are achieved.
  • Oversee formal milestone acceptance and sign‑off.
  • Execute structured handover to Service Management and Support teams.
  • Ensure post‑go‑live stabilisation plans are in place.
• Continuous Improvement & Knowledge Leadership
  • Produce project closure reports and lessons learned documentation.
  • Contribute to improvements in delivery methodology and PMO practices.
  • Support business development through input to proposals and discovery phases.
  • Mentor junior project managers where appropriate.

• Takes full ownership of delivery outcomes.
• Leads with confidence, clarity, and integrity.
• Drives high performance within multi‑disciplinary teams.

• Understands business impact and commercial drivers.
• Balances short‑term delivery with long‑term value realisation.
• Makes sound decisions with incomplete information.

• Communicates clearly at executive and operational levels.
• Facilitates complex discussions and drives consensus.
• Skilled in negotiation and conflict resolution.

• Strong organisational skills with attention to detail.
• Manages multiple work streams effectively.
• Mainta…