Farm Shop Assistant - Casual​/Farm Shop Assistant - Casual

To deliver an outstanding customer experience across the Windsor Farm Shop's retail and coffee shop areas, ensuring high standards of presentation, product quality, and food hygiene while supporting the smooth running of daily operations.

• Provide a warm, friendly welcome to all visitors.
• Serve customers efficiently, taking orders and preparing food and beverages to a high standard.
• Respond to customer queries and resolve complaints professionally.
• Operate tills accurately and follow all cash-handling procedures.
• Keep the shop floor clean, well-presented, and fully stocked throughout the day.
• Rotate stock, ensure accurate pricing, and help minimise wastage.
• Maintain strong product knowledge to support customer enquiries and maximise sales.
• Support kitchen operations, including basic food preparation.
• Uphold high standards of food hygiene and safety at all times.
• Complete required health and safety checklists in accordance with Crown Estate policies.
• Assist with safe and calm evacuations in emergencies.
• Contribute to maintaining a safe and welcoming environment, including litter picking, toilet checks, and emptying bins.
• Follow procedures relating to uniform, lost property, and other key operational policies.
• Provide support across all areas of the shop as required.
• Undertake any additional duties necessary to ensure an excellent visitor experience.

• Strong communication skills; friendly, confident, and approachable.
• Proven ability to manage customer concerns positively.
• Calm, assertive, and able to work well with a diverse range of people.
• Organised, detail-oriented, and able to work independently and as part of a team.
• Demonstrable ability to deliver high-quality service and products.
• Reliable, punctual, and able to work efficiently.
• Basic IT skills.
• Hospitality or barista experience.
• Experience in a fast-paced, customer-facing environment.
• Knowledge of food safety regulations (training provided).
• Basic or intermediate food hygiene certificates (or willingness to obtain).
• Flexible and adaptable, with a willingness to support wherever needed.
• A strong customer service ethos and a collaborative, team-focused approach.
• Resourceful, proactive, and able to problem-solve effectively.
• Applicants must be aged 16 or over.

• 28 days paid holiday.
• 2 volunteering days.
• Option to purchase further holiday.
• Flexible & hybrid working policies.
• Market leading family friendly policies.
• Competitive hourly rate plus holiday pay.

Windsor Farm Shop offers a wide range of products sourced from British speciality producers, local artisans and the Windsor Farms. Founded by Prince Philip, Duke of Edinburgh in 2001, we enjoy a unique position on the edge of the stunning Windsor Estate, housed within converted potting sheds which date back to the reign of Queen Victoria.

Our Farm Shop Café is a destination for food lovers who value quality, sustainability, and authenticity. We believe in the farm-to-table philosophy, sourcing ingredients from local farms and suppliers—many of which come directly from our own farm shop. Our philosophy is that every dish should tell a story of freshness, seasonality and care for the environment.

At The Crown Estate, our purpose is to create lasting and shared prosperity for the nation by delivering positive social, environmental, and financial impact in everything we do. We expect every colleague to role model our behaviours – Better Together, Candour with Care, Resourceful, and Accountable – because how we work matters as much as what we achieve. By living these behaviours, we work better together and create more value for The Crown Estate, our customers and communities.

We have several opportunities to work on a casual, flexible basis, ideal for individuals who want to fit work around other commitments. Competitive hourly rate plus holiday pay. We are looking for dedicated and enthusiastic people to work in a vibrant, community-focused environment where farm-to-table principles guide everything we do.

Opportunities:

• Working either Saturday or Sunday:

  Saturday 10 AM to 6 PM

• Sunday 9 AM to 4:30 PM
• Flexible cover also required to work across 7 days – when applying please state your availability.