Barista Farm Shop Barista Farm Shop

Job Overview

This role focuses on crafting high-quality coffee and consistent delivery of outstanding customer experience., Customer Experience

• Provide a warm, friendly welcome to all visitors.
• Operate coffee machines and grinders with confidence and care.
• Ensure consistency in flavour, presentation, and quality of all drinks.
• Monitor coffee supplies and communicate stock requirements.
• Respond to customer queries and resolve complaints professionally.

• Operate tills accurately and follow all cash-handling procedures.
• Keep the area clean, well-presented, and fully stocked throughout the day.
• Maintain strong product knowledge.

• Maintain cleanliness and organisation of the coffee preparation area.
• Uphold high standards of food hygiene and safety at all times.
• Complete required health and safety checklists in accordance with Crown Estate policies.
• Assist with safe and calm evacuations in emergencies.

• Contribute to maintaining a safe and welcoming environment.
• Follow procedures relating to uniform, lost property, and other key operational policies.

• Provide support across all areas as required.
• Undertake any additional duties necessary to ensure an excellent visitor experience.
• We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
• Flexible working.
• We value work-life balance highly, therefore we have flexible & hybrid working policies.
• Market leading family friendly policies.
• We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.

• Strong communication skills; friendly, confident, and approachable.
• Attention to detail and pride in producing excellent coffee.
• Proven ability to manage customer concerns positively.
• Calm, assertive, and able to work well with a diverse range of people.
• Organised and able to work independently and as part of a team.
• Demonstrable ability to deliver high-quality service and products.
• Reliable, punctual, and able to work efficiently.
• Basic IT skills.
• Flexible and adaptable, with a willingness to support wherever needed.
• A strong customer service ethos and a collaborative, team-focused approach.
• Resourceful, proactive, and able to problem‑solve effectively.

Windsor Farm Shop offers a wide range of products sourced from British speciality producers, local artisans and the Windsor Farms. Founded by Prince Philip, Duke of Edinburgh in 2001, we enjoy a unique position on the edge of the stunning Windsor Estate, housed within converted potting sheds which date back to the reign of Queen Victoria. Our Farm Shop Café is a destination for food lovers who value quality, sustainability, and authenticity.

We believe in the farm‑to‑table philosophy, sourcing ingredients from local farms and suppliers—many of which come directly from our own farm shop. Our philosophy is that every dish should tell a story of freshness, seasonality and care for the environment.

At The Crown Estate, our purpose is to create lasting and shared prosperity for the nation by delivering positive social, environmental, and financial impact in everything we do. We expect every colleague to role model our behaviours – Better Together, Candour with Care, Resourceful, and Accountable – because how we work matters as much as what we achieve. By living these behaviours, we work better together and create more value for The Crown Estate, our customers and communities.

Full‑Time and Permanent. Working Sunday to Thursday 8:00 AM – 4:00 PM, 40 hours per week. Package includes discretionary Bonus Scheme and Excellent Benefits including 28 days holiday plus bank holidays, Private Medical Scheme, choice of 2 pension schemes.