Store Supervisor

Joining the Windsor store of a highly regarded and growing fashion focused retail brand, you will play a key role in supporting the Store Manager in delivering an exceptional in store experience whilst helping to drive team performance and overall store success.

Working within a friendly and collaborative environment, this is an excellent opportunity for an experienced retail professional to take the next step in their career, gaining hands on involvement in both the commercial and operational aspects of store management.

The role will involve supporting the day to day running of the store, motivating team members, maintaining high visual standards and ensuring consistently high levels of customer service within a fast paced retail setting.

The position requires strong communication and organisational skills, alongside a proactive and hands on approach to leadership within a fast paced retail environment.

This is a full-time position working 40 hours per week on a rota basis across the store’s opening hours of Monday to Saturday 10:00am – 6:00pm and Sunday 11:00am – 5:00pm.

Salary £29,000 per annum. Benefits include staff discount, company pension scheme, ongoing training and development, supportive team environment and career progression opportunities.

Duties:

* Lead by example to deliver outstanding customer service at all times

* Support the Store Manager in achieving store sales targets and KPIs

* Assist with the training and development of new team members

* Act as Duty Manager in the absence of senior management

* Handle customer queries and resolve complaints professionally

* Maintain high visual merchandising and store presentation standards

* Support stock control, replenishment and deliveries

* Assist with till operations including refunds and end of day procedures

* Ensure fitting rooms and shop floor areas are kept clean and organised

Skills and Experience required:

* Previous supervisory or team leadership experience within a fast paced retail environment

* Excellent communication and organisational skills

* A hands on and proactive approach

* Ability to motivate and support a team

* Strong customer service skills

* Flexible approach to working hours including weekends