Rehabilitation Patient Access Specialist Float Locations

Rehabilitation Patient Access Specialist Float – Full Time – Winfield, IL

Perform department‑based reception and clerical functions. Manage appointment scheduling, patient intake, and EPIC data entry. Serve as the first point of contact for patients, staff, and department services.

• Act as receptionist greeting staff and patients.
• Answer telephone calls and communicate messages clearly.
• Communicate effectively with all levels of staff and patients.
• Take special projects as needed. Prioritize work quickly.
• Coordinate clerical work with senior/clinical staff.
• Process invoices/purchase requests and maintain supplies.
• Manage Department Appointment Report in EPIC.
• Schedule, confirm, and reschedule patient visits.
• Follow departmental requirements, including questionnaires and coordination.
• Schedule new evaluations, cancellations, rescheduling, and wait‑list.
• “Arrive” patients efficiently and complete end‑of‑day processing.
• Maintain accurate MRN, demographic, insurance, and billing data.
• Access unscheduled orders work queues and maintain expectations.
• Monitor and maintain rehabilitation work queues by registration.
• Collect payments, reconcile balances, and manage therapist monthly schedules.
• Schedule meetings, block PTO, and manage phone calls to new evaluations.
• Enter orders and evaluate orders; consult technicians as needed.
• Assume scanning, faxing, coding, patient accounts, and financial clearance tasks.

• Two years’ experience in front office with computer skills.
• High School graduate.
• Successful completion of EPIC training for scheduling and registration.

• $10,000 Tuition Reimbursement per year (part‑time).
• $10,000 Student Loan Repayment (part‑time).
• $1,000 Professional Development per year (part‑time).
• $250 Wellbeing Fund per year (part‑time).
• Matching 401(k).
• Excellent medical, dental, and vision coverage.
• Life insurance.
• Annual Employee Salary Increase and Incentive Bonus.
• Paid time off and Holiday pay.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.