Tech Support Analyst Associate

The
Technical Support Analyst Associate
reflects the mission, vision, and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Technical Support Analyst possesses advanced knowledge of desktops, laptops, mobile devices, and associated operating systems and peripherals. Additionally, the analyst has in-depth understanding of networking (wired and wireless), printing and printing hardware, telephony support, and audio-visual support.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests, as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care.

Information Services strategically supports the organization by:

• Leveraging AI, automation, and rollout of advanced cyber controls that support digital transformation strategies.
• Implementing advanced technologies in clinical and administrative areas.
• Furthering the development of the end-user support model to help enhance modern infrastructure.

The Technical Support Analyst Associate will have primary responsibility for maintaining all NM endpoint hardware and core software including but not limited to computing devices, pagers, printers, telephony and telephony hardware, operating systems, core software and some specialized software/systems including NM’s electronic health record. To that purpose, the position provides business-use guidance as well as technical guidance for end user technologies.

The role includes hardware and software deployment as necessary.

This position requires participation in an on-call support to ensure the availability and performance of our systems.

• 0-3 years of experience in technical support or related discipline.

• Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations (wired and wireless).

• Bachelor’s Degree in a related field.
• I.T. related certification.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Northwestern Medicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus.
Exception
:
New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.