Teller, Customer Service​/HelpDesk

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Teller I

Reports To:

Branch Coordinator and Market Retail Coordinator

Status:
Hourly;
Non-Exempt

Ensure Prompt, accurate and friendly service to all customers. Perform duties related to a variety of banking transactions at a teller window or drive-up, including deposits, withdrawals, check cashing and other related services, in accordance with Bank policies and procedures. Maintain required amount of cash on hand and balance daily. Cross-sell Bank products and services. This position is an entry level position with less than one-year applicable experience.

• Service customer accounts by completing required transactions and financial services related transactions such as, but not limited to:
  • filling change orders;
  • accepting deposits;
  • transferring monies;
  • redeeming money orders;
  • cashing checks;
  • accept loan payments;
  • accept new check orders;
  • sell and issue Cashier’s Checks, Money Orders;
  • count and roll coin; band paper currency;
  • open night deposit under dual control, verifying and processing transactions;
  • assist with balancing the ATM and ATM issue resolution;
  • process mail-in deposits.
• Cross-sell products and services to meet or exceed defined goals.
• Refer customers to other bank personnel for specialized or complex customer needs.
• Assist customers with basic product inquiries and service-related issues including, but not limited to:
  • Balancing checkbooks;
  • Stop payment requests;
  • Error resolution requests;
  • Internet Banking questions;
  • Debit/ATM Card questions.
• Understand Federal, State and Union State Bank rules and regulations.
• Acts as a Receptionist:
  • Answers incoming telephone calls and relay information.
  • Greets customers, answer inquiries and direct them to the appropriate individual.
• Perform other duties as may be required or assigned.

N/A

High school graduate or equivalent required. Cash handling and customer service experience required.

Ability to communicate, written and verbal, effectively with people both internally and externally. High degree of accuracy and attention to detail with the ability to handle multiple tasks and meet deadlines. Ability to identify and resolve problems. Organizational and time management skills. Ability to work with all levels within the organization. Basic computer skills to include proficiency in Microsoft products. Able to handle confidential information and positively represent the company.

Cash handling, problem solving, customer focused.

Fiserv Precision, Microsoft Office Suite, etc.

Office equipment which includes computer, multi-line phone system, multi-function unit, currency counter, coin counter, coin wrapper, imaging scanner, etc.

Work is performed in an office environment. Prolonged (90%) sitting and periodic (less than 10% of the time) physical exertion to manually move, lift, carry or push heavy objects or materials weighing up to 50 pounds;
Constant and repetitive use of arms and hands below shoulder level for computer usage;
This position required the individual to perform normal office activities including, but not limited to, lifting, filing and retrieving, operating office equipment, etc. Participates in a rotating schedule on Saturdays to work at a designated location as needed. Travel between locations may be required.

Union State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, identity, age, disability, or status as a protected veteran.