IT Delivery Services Coordinator Technician

Join to apply for the IT Delivery Services Coordinator Technician role at Nevada Gold Mines.

This role provides technical assistance and support to all users of our IT systems, ensuring smooth operation and resolving issues. The ideal candidate should have excellent problem-solving skills, a strong technical background, and a passion for delivering exceptional customer service.

• Receive problem reports and requests for service via phone, email, IM, and ticketing system.
• Log and track all support requests, ensuring proper documentation and timely follow-up.
• Provide accurate and timely resolution of user-facing hardware and software issues.
• Troubleshoot and resolve software and hardware issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and update software applications and operating systems on user devices.
• Assist with user onboarding and offboarding processes, including account setup, access management, and hardware provisioning.
• Work with other Service Delivery technicians, IT departments, and external vendors to investigate, resolve, and escalate requests.
• Participate in on-call technician rotation, providing remote and on-site support after hours and on weekends.

• Proven experience as an IT service delivery technician in Windows-based enterprise environments.
• Strong troubleshooting and problem-solving skills with both common and unfamiliar systems and applications.
• Excellent customer service and communication abilities, capable of explaining technical concepts simply and effectively.
• Ability to work independently and collaboratively in a fast-paced environment, managing tasks of varying priorities.
• Familiarity with current standards, trends, and best practices in technology.
• Ability to travel locally (valid driver’s license).
• Ability to lift and carry 50 lbs. occasionally.

• Associate degree or higher in information technology, computer science, or related field.
• Relevant industry certifications such as CompTIA A+ or HDI Desktop Support Technician.
• Experience with Active Directory, Microsoft 365, VoIP platforms, and other enterprise IT systems.
• Experience with remote support tools and ticketing systems.
• Knowledge of TCP/IP networking fundamentals.
• Knowledge or certification in ITIL practices (e.g., ITIL Foundation).

Our mission is to be the world’s most valued gold and copper mining business. We are committed to partnering with our host countries and communities to transform their natural resources into tangible benefits and mutual prosperity.

With operations in 18 countries, Barrick’s diversified workforce is drawn from our host nations and equipped with world-class skills. We embed environmental, social, and economic considerations into all our decisions, setting the gold standard in sustainability.

The company’s shares trade on the NYSE (GOLD) and TSX (ABX). Learn more at  or follow us on Linked In.

• Not Applicable

• Other

• Information Technology

• Appliances, Electrical, and Electronics Manufacturing

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